Strategic Account Manager

This is a fully remote position, open to applicants in New York, +4 more states.

📋 Description

• Lead the Client Experience and Service Delivery between Transportation Insight and designated clients.

• Act as the Internal Voice of the Customer, ensuring the fulfillment of client business needs within commercial agreements to promote client retention.

• Oversee and maintain the financial outcomes of the client P&L.

• Initiate communication throughout the organization and collaborate with cross-functional business partners to meet strategic objectives and milestones.

• Manage strategies for assigned client relationships, fostering three-wide and three-deep connections.

• Spot upsell opportunities beyond the current commercial agreement scope and guide internal positioning strategies.

• Identify optimization opportunities in freight and supply chain, encompassing consolidation, mode optimization, network redesign, LEAN initiatives, M&A support, and value stream mapping.

• Serve as a subject matter expert on TI service offerings, providing insights and thought leadership in supply chain management.

• Supervise and manage support staff, including leading, coaching, and conducting performance evaluations.

• Oversee published communications, reports, internal meetings, and business alignment sessions.

• Provide strategic guidance to client services support staff.

• Delegate tasks and ensure the completion of carrier vetting, issue resolution, invoicing, and other tactical duties.

• Offer transportation rate support for domestic US/Canada bidding processes.

• Conduct analyses on transit times, mode comparisons, trending, and root causes.

• Recommend solutions for coverage-deficient freight lanes and advocate for continuous improvement in client costs and efficiency.

⛳️ Requirements

• Bachelor’s Degree in Business Administration or a related field.

• 5 years of experience managing large clients.

• A minimum of 5 years of experience in the Transportation Industry.

• Willingness to travel domestically up to 40% for client site visits.

• Proven track record in building and maintaining client relationships.

• Ability to collaborate and communicate effectively with all levels of the client organization, including VP and C-suite executives.

• Strong planning and analytical skills.

• Excellent written, verbal, and presentation skills.

• Willingness to embrace new challenges.

• Self-motivated and capable of managing oneself effectively.

🏝️ Benefits

• Competitive compensation package along with eligibility for an associate bonus plan.

• Paid and floating holidays.

• Paid health days.

• Paid time off (PTO).

• Paid parental leave.

• Medical, Dental, Vision, and Pet insurance.

• 401(k) plan with Company Matching.

• Basic and Supplemental Life Insurance.

• Short-term and Long-term Disability coverage.

• Mental health support through our Employee Assistance Program (EAP).

• Employee Resource Groups and access to learning opportunities.

• Availability of professional development resources, including LinkedIn Learning.

• Referral Program.