Strategic Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• You are responsible for managing the commercial relationships for Siena's most valuable brands, focusing on renewals, expansion, building executive trust, and gaining deep insights into your accounts.

• A deployment strategist will manage product outcomes for the same accounts, and together you form the Siena pod.

• You will hold your accounts accountable for specific, measurable commercial outcomes, including net dollar retention, expansion, and the strength of the executive relationship.

• You will oversee our Growth and Strategic segment accounts, working at the intersection of customer relations, sales, and your deployment strategist.

• Your responsibilities will include leading commercial reviews, executive account mapping, account planning, conducting in-person workshops, account visits, and quarterly business reviews (QBRs) with your accounts. Moderate travel should be expected.

⛳️ Requirements

• A background in startups is essential, particularly in fast-paced and ambiguous environments, where you are comfortable taking on multiple roles.

• A minimum of 3 years of experience in account management, customer success management (CSM), or a client-facing commercial role involving technical, complex software solutions.

• Experience in the e-commerce or customer experience (CX) industry is highly preferred, as customers tend to respond better to account managers who understand their language.

• Proven track record of independently renewing and expanding enterprise customers in complex, high-value accounts, taking ownership of the commercial conversation rather than merely supporting it. The minimum requirement includes negotiating at least one deal exceeding $100k.

• Experience in enterprise settings, managing complex organizations and selling to multiple stakeholders.

• Familiarity with working closely alongside product and engineering teams.

• Ability to analyze usage patterns and competitive landscapes, translating data into actionable strategies for accounts.

• Comfort in operating within fast-moving and evolving environments.

🏝️ Benefits

• Real ownership. You will tackle problems rather than just tasks, enjoying the autonomy to resolve issues your way and the trust to do so without micromanagement.

• Work that has an impact. What you develop reaches real consumer brands quickly.

• A groundbreaking category. The Agent of Record represents a new frontier, filled with unsolved challenges and innovative models, rather than a saturated market.

• A team that values your judgment. We are globally distributed, prioritize asynchronous communication, and maintain low bureaucracy. We hire adults and treat you accordingly.

• Competitive salary complemented by equity or stock grants. You will have a stake in what you create.

• A learning budget. Your growth fuels our progress.

• Built-in AI fluency. Few workplaces will advance your work with production AI as swiftly or profoundly as we do.