Customer Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop and nurture relationships at the executive level with key decision makers within designated accounts.

• Create impactful proposals tailored to customer requirements, utilizing consumer insights and decision-making criteria through a compelling storytelling method.

• Design and implement strategic joint business planning and reporting for both business partners and internal stakeholders.

• Gather and evaluate insights and analytics to inform and guide business decisions.

• Attain comprehensive knowledge and expertise in customer channels, establishing yourself as a trusted subject matter expert.

• Initiate, oversee, and execute intricate and high-stakes partnership contracts and programs with both current and prospective business partners.

• Perform detailed cost-benefit analyses of significant partnerships to evaluate their potential value.

• Lead teams and collaborate across marketing, category management, digital, finance, and field sales to assess business performance and develop initiatives that can be successfully implemented across the organization.

⛳️ Requirements

• Bachelor’s degree (4-year).

• Experience in direct B2B sales or general management within Fortune 500 companies, premium/luxury brands, or the food & beverage sector (8+ years).

• National program management experience (3+ years).

• Experience in complex contract negotiations (3+ years).

• Strong foundational financial acumen.

• Functional understanding of marketing, operations, finance, and competitive strategy.

• Capability to adapt strategies and plans while thriving in an ambiguous environment.

• Knowledge of Request for Proposal (RFP) processes and proposal submissions.

• Proficient in distilling complex information into clear and effective communication.

🏝️ Benefits

• 401k with company match.

• Healthcare coverage.

• Performance-based incentives.

• A wide array of additional benefits.