Account Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire a thorough understanding of Team Velocity's processes, account management, integrated strategies, and our proprietary technology platform, Apollo.

• Aid in the creation of Customer Success documents, such as meeting agendas, reporting presentations, and general communications with clients.

• Engage in and document discussions from Client meetings and conference calls.

• Maintain continuous communication with Account Teams regarding deliverables status and current work-in-progress through internal processes.

• Assist in addressing Client inquiries and needs promptly.

• Work on resolving production issues and errors; escalate problems when necessary.

• Comprehend Clients' objectives and efficiently organize deliverables to ensure successful campaign outcomes.

• Address production issues and resolve them in a timely manner.

• Update and manage Clients' Consumer Portal(s).

• Acquire and uphold knowledge of compliance and co-op requirements for all program manufacturers (Ford and Lincoln).

• Provide support to the Account Management team with additional tasks as required.

• Anticipate client deliverables; complete tasks in advance when possible.

• Share the responsibility for achieving 100% Client retention by collaborating with the team to nurture client relationships and proactively identify risks or opportunities.

• Be a positive, proactive, and effective member of the brand team.

• Understand your Client! Gain and maintain knowledge of Client Accounts; comprehend their Perfect Market.

• Stay informed about the Industry! Develop your understanding of the automotive sector, company culture, products, services, strategic communication planning, and integrated marketing strategies.

• Engage in proactive daily communications in a professional and efficient manner with both colleagues and clients.

• Continuously explore ways to enhance the Client/Agency relationship.

⛳️ Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Experience in an agency setting is preferred.

• Background in Automotive Agency, Automotive In-House Marketing, and/or Customer Service is preferred.

• Proficient in Microsoft Office.

• Highly organized, detail-oriented, and task-focused.

• Must possess critical thinking skills.

• Excellent communication abilities, with a proven capacity to write, listen, and articulate in a clear, concise, and professional manner.

• Demonstrated capability to take ownership of projects proactively.

• Ability to set priorities and establish objectives.

• Must be adaptable in a fast-paced, ever-evolving environment.

• Must maintain focus and exhibit constructive behavior under pressure.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k) matching

• Wellness programs

• More