Strategic Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the main point of contact for our clients, addressing both everyday and overarching challenges and opportunities while maximizing their ROI with Sardine.

• Develop a comprehensive understanding of our product, technology, and strategy, and effectively communicate these elements to customers.

• Simplify complex product and technology issues into clear, actionable solutions, managing the solution process internally and externally.

• Provide knowledgeable advice on best practices concerning fraud and compliance.

• Establish, track, and relay KPIs to clients.

• Conduct strategic analysis and apply critical thinking as we strategize for long-term growth.

• Collaborate with Sardine's risk analytics teams to proactively address new fraud patterns and communicate findings to clients.

⛳️ Requirements

• A minimum of 7 years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with knowledge of customer API integration.

• Expertise in compliance, fintech, or AML/KYC.

• Exceptional analytical skills; adept at data analysis and extracting insights.

• Proficient in utilizing business intelligence tools.

• Skilled at converting complex strategies into actionable processes and results.

• Naturally talented in building relationships and collaborating with teams.

• Strong presentation abilities for both virtual and in-person meetings with diverse stakeholders.

• Prior experience in a customer-facing role, ideally with a technical product.

• Outstanding project management capabilities, effectively synthesizing various inputs and balancing the needs of multiple stakeholders.

• Continuously seek ways to enhance processes.

• Passionate about improving customer efficiency, just like we are!

🏝️ Benefits

• Competitive compensation package including cash and equity.

• Early exercise for all options, including pre-vested options.

• Remote-first culture, allowing work from anywhere.

• Flexible paid time off along with a Year-end break.

• Health insurance, dental, and vision coverage for employees and their dependents - *specific to US and Canada*.

• 4% matching in 401k / RRSP - *specific to US and Canada*.

• A MacBook Pro delivered to your doorstep.

• One-time stipend for setting up a home office, including desk, chair, screen, etc.

• Monthly meal stipend.

• Monthly stipend for social meet-ups.

• Annual health and wellness stipend.

• Annual learning stipend.