Mid-Market Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee a portfolio of mid-market accounts within a designated territory.

• Recognize, cultivate, and finalize expansion opportunities.

• Function as the Commercial Quarterback, collaborating with Customer Success Coaches, Solution Consultants, Solution Delivery, Marketing, and Renewal Specialists.

• Develop and implement account growth strategies in conjunction with cross-functional teams.

• Act as the main commercial contact, engaging stakeholders at various business levels.

⛳️ Requirements

• 3–7 years of experience in SaaS Account Management, Sales, or Customer Success with responsibility for revenue.

• Demonstrated capability to manage a book of business or territory.

• Proven history of achieving expansion/upsell across diverse accounts.

• Ability to drive outcomes through collaboration with cross-functional teams.

• Excellent prioritization and time management abilities.

• Experience interacting with multiple stakeholders within customer organizations.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off and sick leave.

• Tuition reimbursement.

• 401(k) contributions with employer matching.

• Flexible spending accounts.

• Life insurance.

• Disability coverage.

• Generous commuter subsidy.