Strategic Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of a portfolio of enterprise accounts, fully accountable for revenue retention and growth.

• Develop and implement multi-year account strategies that align with customer goals and company growth objectives.

• Conduct Quarterly Business Reviews (QBRs) and executive meetings to ensure alignment on customer business outcomes and value delivery.

• Gain an in-depth understanding of customer operations and pinpoint AI-driven opportunities for streamlining and transforming their business processes.

• Advise enterprise clients on AI initiatives and relevant business use-cases for integrating AI agents to meet their organizational goals.

• Foster expansion, cross-selling, and upselling opportunities within existing accounts, engaging various departments and stakeholders.

• Serve as the primary liaison and trusted advisor for your clients.

• Identify, cultivate, and finalize expansion opportunities across different business units.

• Promote cross-selling and upselling with a focus on strong ROI positioning.

• Navigate complex negotiations and ensure successful deal execution.

• Build relationships with internal champions and establish multi-thread connections.

• Manage the complete renewal process, including forecasting and closing deals.

• Detect potential churn risks early and implement proactive mitigation plans.

• Articulate clear business value to facilitate renewals.

• Oversee structured onboarding processes with cross-functional teams to guarantee rapid time-to-value.

• Track adoption rates and proactively address any gaps before they escalate into risks.

• Collaborate with Solution Engineering, R&D, and Product teams to ensure seamless implementation.

• Convert customer feedback into actionable insights for product improvements.

• Represent the voice of the customer internally to promote a customer-centric culture.

• Assist in creating repeatable playbooks for onboarding, QBRs, and renewals.

⛳️ Requirements

• 5-8+ years of experience in Account Management, Customer Success, or Sales within the enterprise SaaS sector.

• Demonstrated success as a quota carrier with clear accountability for retention and expansion.

• Experience managing intricate enterprise accounts and multi-stakeholder relationships.

• Strong negotiation and closing capabilities, with the ability to operate independently and drive commercial outcomes from start to finish.

• Executive presence complemented by excellent communication skills.

• Ability to thrive in early-stage environments.

• Analytical and data-driven approach to problem-solving.

• Solid understanding of AI concepts and their application in enterprise settings.

• Nice to Have

• Experience in an early-stage or founding role.

• Specific experience with enterprise platforms or workflow automation.

• Domain expertise in the Financial Services or Supply Chain sectors.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• Generous vacation and paid time off policies.

• Collaborative and innovative work environment.