Account Manager – Expand, Growth & Retention

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a portfolio of established enterprise accounts.

• Propel revenue growth through expansion and renewals.

• Facilitate Quarterly Business Reviews (QBRs) and sessions focused on value realization.

• Discover growth opportunities that align with customer objectives.

• Oversee renewals, pricing modifications, and contract expansions.

• Collaborate closely with internal teams.

• Track account health and reduce churn risk.

• Keep precise forecasts for expansions and renewals.

• Serve as the internal advocate for the customer.

• Ensure adherence to security and company protocols.

⛳️ Requirements

• Minimum of 2 years’ experience in Account Management, Customer Success, or expansion sales within the SaaS industry.

• Demonstrated success in increasing revenue from existing accounts.

• Strong skills in relationship management and commercial acumen.

• Exceptional professional communication skills in English.

• Data-oriented and focused on execution.

• Capability to manage intricate enterprise relationships.

• Ideally located in Medellín, Colombia.

🏝️ Benefits

• 100% remote work (contractor).

• Unlimited vacation.