Strategic Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You serve as the primary link between product, customers, and revenue.

• You take an active role in managing the success of your accounts, focusing on expansion revenue (upselling & cross-selling), net revenue retention (reducing churn & renewals), customer success, and product adoption.

• Instead of selling "features," you pinpoint data-driven levers that generate genuine business impact for your clients.

• You are responsible for a designated portfolio of customers, working to grow it in alignment with specific revenue targets.

• You proactively pursue upsells, cross-sells, and contract renewals based on usage data and performance metrics.

• You evaluate KPIs such as subscription durations, candidate performance, interview counts, and hires to inform actionable insights.

• You conduct structured calls with decision-makers, showcasing how they can achieve their hiring objectives more effectively with ProviPanda.

⛳️ Requirements

• 2–5 years of experience in SaaS, technology sales, or account management.

• Preferably in a B2B, recruiting, or HR tech context.

• Strong proficiency in numerical analysis and KPI interpretation.

• You think in terms of metrics such as NRR, conversion rates, and pipeline management.

• A sense of commercial ownership.

• You assume responsibility for revenue generation, not merely for maintaining relationships.

• Consultative selling capabilities.

• You are adept at challenging and advising customers and can communicate effectively at the decision-maker level.

• Structured and execution-focused.

• You operate in a data-driven manner, with clear prioritization and swift execution.

🏝️ Benefits

• Performance-based compensation structure.

• Base salary plus uncapped commission on the revenue you oversee.

• Fully remote work environment.

• Location-independent work setup with modern infrastructure.

• Scalable systems rather than relying on intuition.

• You will utilize clear playbooks, CRM frameworks, and data-driven processes.

• Ongoing training in sales, communication, and performance enhancement.

• Your contributions directly influence revenue, customer retention, and the growth of our clientele.

• Access to modern equipment and structured workflows instead of micromanagement.

• A defined customer base with significant revenue potential.

• Established processes for expansion and retention.

• Close collaboration with marketing, sales, and product teams.

• Emphasis on quality and impactful outcomes.