Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to OnTrac’s largest existing clients by fostering strong relationships and ensuring outstanding service delivery.

• Increase package volume through consultative engagement and operational assistance.

• Propel volume growth by marketing OnTrac’s solutions to current strategic customers and securing long-term commitments.

• Oversee daily account operations, guaranteeing service excellence and prompt resolution of customer requirements.

• Collaborate with the Director of Customer Success on reporting, administrative tasks, and territorial strategy.

• Prepare and present business reviews highlighting performance metrics and growth opportunities.

• Represent OnTrac at industry events, trade shows, and customer meetings.

• Utilize internal tools and best practices for account planning, performance tracking, and customer engagement.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• 6–10 years of experience in account management, sales, or customer success.

• Proficiency in Mandarin (both written and verbal).

• Excellent organizational, communication, and relationship-building skills.

• Willingness to travel up to 30–40% of the time.

• Customer-centric mindset and dedication to delivering exceptional service.

• Ability to communicate clearly and confidently across diverse cultures and teams.

• Proactive, organized, and capable of managing multiple priorities with minimal oversight.

• Strategic mindset and strong business acumen focused on account growth and retention.

• Capacity to build trust with stakeholders and take accountability for outcomes.

• Adaptable, data-driven, and committed to integrity, reliability, and long-term customer success.

🏝️ Benefits

• Competitive individual and group benefits.

• Medical, Dental, and Vision insurance.

• Paid Time Off including Holiday pay.

• 401(k) with company match.

• Safe and clean work environment.