Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to OnTrac’s largest current customers by establishing strong relationships and ensuring outstanding service delivery.

• Promote volume growth by marketing OnTrac’s solutions to existing strategic clients and securing long-term agreements.

• Oversee daily account operations and swiftly address customer requirements.

• Work in conjunction with the Director of Customer Success on reporting, administrative responsibilities, and territory strategy development.

• Prepare and present business reviews that emphasize performance metrics and growth potential.

• Represent OnTrac at industry conferences, trade exhibitions, and client meetings.

• Utilize internal tools and best practices for account management, performance monitoring, and customer interaction.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• 6–10 years of experience in account management, sales, or customer success is essential.

• Proficiency in Mandarin, both written and spoken, is necessary.

• Excellent organizational, communication, and relationship-building abilities are crucial.

• Willingness to travel up to 30–40% of the time.

• A customer-centric mindset and dedication to providing exceptional service.

• Capability to communicate effectively across diverse cultures and teams.

• Proactive, well-organized, and capable of managing multiple priorities with little supervision.

• A strategic outlook and strong business acumen are important.

• Proficient in using data and internal tools for account planning and performance evaluation.

🏝️ Benefits

• Competitive individual and group benefits.

• Medical, Dental, and Vision insurance included.

• Paid Time Off, including holiday pay.

• 401(k) plan with company match.

• Safe and clean work environment.