Strategic Account Manager

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Develop and nurture robust relationships with designated strategic accounts through consistent customer interaction and account management efforts.

• Act as a reliable advisor by comprehending customer challenges and pinpointing solutions that meet their business requirements.

• Enhance account retention by assisting clients in achieving their internal goals and desired business results.

• Identify and implement cross-selling and upselling opportunities to boost account revenue.

• Set customer-specific success objectives and ensure effective onboarding experiences.

• Track account health, customer engagement, and product utilization to guarantee quick value realization and long-term satisfaction.

• Address customer concerns and collaborate with internal teams to provide outstanding customer support.

• Develop engaging presentations and utilize data analysis to convey value and recommendations to clients.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of relevant education and experience.

• Over 6 years of experience in account management, customer success, sales, or similar customer-facing roles.

• Proven experience managing strategic or enterprise-level accounts in a B2B context.

• Strong expertise in customer relationship management, account renewals, as well as cross-selling and upselling.

• Experience in Talent Acquisition, recruiting, strategic workforce planning, HR, or HR technology is highly preferred.

• Advanced skills in spreadsheet and presentation software.

• Exceptional communication, customer service, negotiation, analytical, and problem-solving abilities.

• Proven capacity to collaborate across teams and effectively manage multiple priorities.

🏝️ Benefits

• Equal opportunity workplace

• Committed to diversity of thought and unique perspectives