Strategic Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage a portfolio of 5–8 key manufacturing clients, which are among JAGGAER's largest and most significant accounts in North America.

• Create and implement long-term account strategies aimed at revenue retention, enhancing customer satisfaction, realizing value, and expanding accounts.

• Build and sustain trusted advisor relationships with top executive stakeholders, including Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, and other senior leaders in business.

• Facilitate Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), aligning JAGGAER solutions with customers' strategic priorities and measurable business results.

• Identify growth opportunities within the JAGGAER platform and formulate strategies to enhance platform adoption and customer value.

• Develop and maintain detailed stakeholder maps that identify decision-makers, influencers, and executive sponsors within customer organizations.

• Collaborate with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer success and ensure a seamless customer experience.

• Act as the executive escalation point for strategic customer initiatives and business issues.

• Oversee commercial negotiations, contract renewals, and expansion opportunities while safeguarding and enhancing recurring revenue.

• Assess customer spend management strategies, procurement maturity, and operational goals to identify areas for process enhancement and digital transformation.

• Create account plans, opportunity strategies, and executive engagement plans utilizing Salesforce and other internal tools.

• Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing-focused trade associations.

• Facilitate customer involvement in reference programs, advisory boards, case studies, and strategic product initiatives.

⛳️ Requirements

• 10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or other customer-facing roles.

• Over 5 years of experience in Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain technology, or related enterprise business applications.

• At least 2 years of experience supporting manufacturing organizations, with knowledge of manufacturing procurement, supply chain, direct materials, supplier management, or operational processes.

• Proven success in managing large enterprise or strategic accounts with annual contract values exceeding $1M.

• Demonstrated ability to engage and influence C-suite and senior executive stakeholders.

• Strong business acumen with the skill to connect technology solutions to strategic business outcomes and measurable ROI.

• Experience leading complex contract renewals, commercial negotiations, and multi-stakeholder sales cycles.

• Outstanding executive communication, presentation, and relationship management skills.

• Strong analytical skills with experience in utilizing customer data and business insights to drive decision-making.

• Proficient in Salesforce, Microsoft Office, and account planning methodologies.

• Preferred: Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related field.

🏝️ Benefits

• Opportunities for professional development

• Paid time off