Strategic Account Manager

📋 Description

• Become a part of the Strategic Customer team dedicated to enhancing, expanding, and solidifying Handshake’s partnerships with Fortune 500 and Fortune 100 companies.

• Take ownership of a portfolio comprising Handshake’s most vital customer relationships.

• Oversee the overall commercial partnership after the sale, in collaboration with the Client Success Manager.

• Responsible for fostering executive alignment, devising renewal strategies, negotiating contracts, planning accounts, and identifying new opportunities.

• Ensure that customers derive value from their partnerships while discovering avenues to broaden Handshake’s impact and presence.

• Work with a high degree of autonomy and engage with customers face-to-face to fortify relationships.

⛳️ Requirements

• Minimum of 5 years in SaaS account management, customer growth, or closing roles, with at least 3 years dedicated to enterprise or strategic customers.

• Demonstrated success in customer retention, contract renewals, and achieving expansion goals within a designated book of business.

• Experience in managing intricate six-figure enterprise partnerships involving multiple stakeholders and long-term relationship strategies.

• Excellent account planning and consultative selling skills, with the ability to pinpoint growth opportunities within existing accounts.

• Capability to lead conversations at the executive level, articulate strategic value, and navigate complex customer organizations.

• High sense of ownership and accountability, comfortable working independently in prominent customer relationships.

• Strong forecasting practices, renewal management discipline, and operational rigor throughout monthly and quarterly business rhythms.

• Willingness to travel frequently and participate in face-to-face customer meetings, executive business reviews, and relationship-building events.

🏝️ Benefits

• Equity in a rapidly growing company.

• 401(k) matching, competitive salary, and financial coaching.

• Paid parental leave, fertility assistance, and parental coaching.

• Medical, dental, and vision coverage, mental health support, and a $500 wellness stipend.

• $2,000 learning stipend for ongoing development.

• Internet, commuting reimbursement, and complimentary lunch/gym access in our SF office.

• Flexible PTO, 15 holidays plus 2 flex days, and a winter #ShakeBreak where the entire office closes for a week!

• Team outings and referral bonuses.