Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for designated strategic and enterprise-level clients

• Cultivate a deep understanding of clients’ business goals, challenges, and requirements

• Establish trusted advisor relationships with senior executives, including C-suite stakeholders

• Identify opportunities for upselling, cross-selling, and expanding account value

• Drive account renewals and proactively address churn risks

• Negotiate contracts and pricing in accordance with company policies

• Ensure clients derive maximum value from our products and services

• Collaborate with Customer Success, Support, and Product teams to resolve issues

• Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions

• Maintain accurate records of account activities using CRM tools

• Work closely with Marketing and Sales teams to support campaigns and lead generation

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)

• 3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise-level clients)

• Experience in Multifamily or Smart Building industries (Building Intelligence, PropTech) is essential

• Proven track record of meeting or exceeding renewal and expansion goals

• Exceptional communication, presentation, and negotiation abilities

• Capability to manage multiple accounts with diverse needs and priorities

• Proficiency in CRM tools such as Salesforce (required), HubSpot, and data analysis for account performance

• Experience in SaaS, technology, or B2B solutions is preferred.

🏝️ Benefits

• Employer-sponsored health, dental, vision, and life options

• Generous paid time off (PTO)

• Company-supported parental leave for both primary and non-primary caregivers

• Flexible time-off policy

• Flexible work schedules

• Multiple coverage tiers for medical, dental, and vision plans

• Healthcare and flexible spending accounts (FSAs)

• Employer-paid basic life and accidental death & dismemberment (AD&D) insurance

• Short-term and long-term disability coverage

• Eligibility to enroll in a 401(k) Retirement Plan through Vanguard

• Full setup of hardware from DOOR's home line of products