Strategic Account Manager

This is a fully remote position, open to applicants in Alabama, +16 more states.

📋 Description

• Act as the main point of contact and a trusted advisor for designated strategic and high-value customer accounts.

• Create and implement detailed account strategies aimed at customer retention, revenue enhancement, and the development of long-term partnerships.

• Establish and nurture robust relationships with executive stakeholders, decision-makers, and operational contacts within customer organizations.

• Conduct regular business reviews with customers, showcasing service performance metrics, growth potential, and strategic recommendations.

• Identify and pursue upsell, cross-sell, renewal, and expansion opportunities within current accounts.

• Craft solution-oriented proposals, pricing models, and ROI-driven recommendations customized to customer requirements.

• Maintain a healthy sales pipeline while consistently meeting assigned revenue and retention goals.

• Collaborate closely with Sales Engineering, Operations, Service Delivery, Billing, Customer Support, and Leadership teams to ensure a seamless customer experience from onboarding to ongoing support.

• Advocate for customer needs internally while balancing operational capabilities and business priorities.

• Proactively tackle customer concerns, service issues, and escalations to ensure timely resolution and uphold customer confidence.

• Monitor account health, usage patterns, contract milestones, and renewal timelines to minimize churn risk and enhance customer satisfaction.

• Keep accurate customer records, account activity, forecasting, and pipeline management in CRM platforms.

• Evaluate customer usage, market conditions, and industry trends to uncover new opportunities and competitive threats.

• Stay updated on emerging technologies, broadband solutions, and the company’s evolving portfolio of fiber-based products and services.

• Assist marketing and product development efforts by collecting customer feedback and market insights.

⛳️ Requirements

• Bachelor’s degree in Business, Telecommunications, Marketing, or a related field; equivalent experience may be taken into account.

• At least 5 years of experience in strategic account management, enterprise sales, or B2B relationship management, preferably in telecommunications, fiber broadband, technology, or managed services sectors.

• Demonstrated success in managing complex customer relationships and increasing revenue within existing accounts.

• Strong consultative selling, negotiation, and presentation skills with the capacity to influence stakeholders at all organizational levels.

• Experience managing large or strategic commercial accounts involving multiple decision-makers and lengthy sales cycles.

• Excellent analytical and problem-solving abilities with the capability to interpret business data and formulate actionable recommendations.

• Outstanding organizational skills with the capacity to juggle multiple priorities and deadlines in a dynamic environment.

• Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite, particularly Excel and PowerPoint.

• Valid driver’s license and willingness to travel throughout assigned markets as required.

🏝️ Benefits

• Competitive pay - Base + Commission

• Medical, Dental, Vision – protect yourself and your family starting your first day.

• 401(k) with Immediate Match – plan your future with company contributions vested upon hire.

• Up to 20 Days PTO in Year One – because balance fuels performance.

• Company-Paid Life & Disability Insurance – plus voluntary supplemental coverage options.

• HSA/HRA Contributions & FSA Plan – extra support for your health expenses.

• Mileage Reimbursement, Company Laptop, and Cell Phone – tools to help you succeed in the field.

• Complimentary Clearwave Fiber Service – if you reside in our service area.