Global Account Manager – EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of global enterprise accounts with complete responsibility for net revenue retention (NRR) and growth targets.

• Act as the main executive relationship owner after the sale, fostering strong, multi-faceted relationships across IT, platform engineering, and executive levels.

• Create and implement account strategies that align customer business goals with Upbound's platform features, pinpointing opportunities for expansion across teams, business units, workloads, and regions.

• Lead negotiations for renewals and upsells in collaboration with Legal, Finance, and Customer Success as necessary.

• Promote platform adoption and engagement by working alongside Solutions Engineering, Solutions Architecture, and Customer Success to ensure that customers are deriving measurable value.

• Serve as the internal advocate for customers, articulating product feedback, escalating issues, and influencing roadmap priorities on behalf of your accounts.

• Proactively identify and manage risks, maintaining precise forecasting and health scoring for your portfolio.

• Represent Upbound during customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as required.

• Partner with the Account Executive team to guarantee smooth transitions and a coordinated market strategy within designated accounts.

⛳️ Requirements

• At least 8 years of relevant work experience demonstrating a successful history of managing and expanding global enterprise accounts while consistently meeting or surpassing growth, NRR, and expansion objectives.

• Experience in overseeing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including engagement at the VP and C-level.

• A background in cloud, infrastructure, platform, or developer tooling, with the ability to communicate effectively with engineers and architects.

• Proven capability to develop account plans that connect customer outcomes with product value and commercial growth.

• Strong business acumen, comfortable leading renewal and expansion negotiations and navigating intricate enterprise procurement processes.

• Familiarity with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and growth.

• Exceptional communication abilities in written, verbal, and executive presentation contexts.

• Robust program management and organizational skills, facilitating regular interactions and touchpoints with customers.

• A customer-centric mindset balanced with sound business judgment; adept at advocating for customers while maintaining commercial integrity.

• Ability to thrive in a fast-paced, early-stage environment where processes are still being established.

🏝️ Benefits

• Flexible working arrangements

• Professional development opportunities