Strategic Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Establish trust and cultivate robust business relationships with key decision-makers in Absorb’s most promising accounts.

• Create strategic account plans to implement strategies that will facilitate upsell and cross-sell opportunities.

• Collaborate with internal teams (Leadership, Solutions Engineers, Account Development representatives) to devise and execute expansion plans from Discovery through to Closed Won.

• Oversee your pipeline to ensure timely actions are taken to drive the sale to a successful close.

• Work in partnership with the support and technology teams to develop expertise in Absorb LMS and the broader learning management ecosystem.

• Showcase Absorb LMS functionalities and present pricing options that meet customer objectives while supporting Absorb’s ongoing growth.

• Collaborate with existing Customer Success teams to identify potential risks and proactively reduce churn whenever feasible.

• Utilize customer and prospect engagement tools and systems, ensuring relevant information is accurately updated within these systems.

• Monitor and analyze market trends and competitor activities, providing pertinent reports and insights.

⛳️ Requirements

• Extensive background in technology sales and client management with at least 7+ years of relevant experience.

• Ability to serve as a trusted advisor to senior leaders within client organizations.

• Exceptional business communication skills, both written and verbal.

• Experience engaging with a global client base.

• Willingness to travel for business as needed.

• Strong collaborator within internal teams.

• Post-secondary education – an undergraduate degree in business or an MBA.

🏝️ Benefits

• Fully remote-first work environment with flexible working arrangements.

• Comprehensive health and wellness benefits, including retirement savings programs, eligibility for two distinct bonus plans, generous time off, and extensive medical and dental coverage based on your country of residence.

• New Hire Equipment Allowance and a monthly Flex Allowance to enhance your success.

• Limitless opportunities for career advancement and internal mobility.

• Employee-led Diversity, Equity, and Inclusion programs.