Strategic Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• The Strategic Account Executive is tasked with overseeing client interactions and maintaining accounts.

• Responsible for managing a portfolio of clients, with a focus on cultivating and nurturing relationships with client or broker contacts through exceptional service delivery.

• Continuously evaluates, clarifies, and validates customer needs.

• Works collaboratively with colleagues and vendor contacts to promptly address client inquiries or concerns.

• Organizes and participates in onsite or webinar meetings with clients, brokers, or PBMs for purposes such as prescreening, finalist meetings, market results, quarterly reviews, implementation meetings, or other ad-hoc sessions.

• Elevates any issues raised by clients or brokers with PBMs.

• Conducts quarterly analyses of plan performance and offers recommendations for benefit design adjustments or cost-saving opportunities.

• Oversees the implementation timeline with PBMs to ensure all tasks, including member communications, eligibility, accumulator, and other transition files, are completed on time.

⛳️ Requirements

• Must be eligible to work in the United States without requiring a work visa or residency sponsorship.

• Manage a client portfolio with a strong emphasis on developing and maintaining relationships with client or broker contacts through quality service delivery.

• Continuously assess, clarify, and validate customer needs.

• Collaborate with team members and vendor contacts to resolve client issues or inquiries promptly.

• Attend and organize onsite or webinar meetings with clients, brokers, or PBMs for prescreening, finalist meetings, market results, quarterly reviews, implementation meetings, or ad-hoc events.

• Perform quarterly analyses of plan performance and provide insights on benefit design modifications or savings opportunities.

• Maintain internal documentation and systems for clients, including meeting minutes, action logs, CRM, and the ongoing organization of information within client folders.

🏝️ Benefits

• Health, wellbeing, retirement, and various financial benefits.

• Paid time off.

• Overtime compensation for non-exempt employees.

• Reimbursement for job-related expenses in accordance with company policy.

• Employee perks and discounts.