Strategic Account Executive

📋 Description

• Serve as the primary relationship manager and establish yourself as the trusted advisor for key, high-value enterprise accounts.

• Ensure customers appreciate the value of our solutions, manage their expectations effectively, and position yourself as their go-to advisor for both daily needs and strategic evaluations.

• Cultivate a profound understanding of each customer's business goals, operational framework, strategic initiatives, and success metrics.

• Enhance customer satisfaction by ensuring Everseen provides value and responsiveness that aligns with customer expectations.

• Maintain a relentless focus on customer value, ROI, and trust, always considering outcomes from the customer's viewpoint.

• Identify, qualify, and advance upsell and cross-sell opportunities.

• Collaborate with product, operations, and customer success teams to shape and promote growth opportunities.

• Direct account planning initiatives to uncover expansion routes and strategic enhancement opportunities.

• Manage the contract renewal strategy and execution, involving commercial discussions, negotiations, and risk management to support customer retention and long-term account growth.

• Act as the "on the ground" representative of the customer, working closely with Everseen's Product, Engineering, and Operations (Customer Delivery) teams to ensure smooth rollouts and outstanding customer satisfaction.

• Proactively address account risks and customer issues, engaging relevant Everseen stakeholders to facilitate resolutions and maintain confidence.

• Ensure customer feedback, recurring issues, and opportunities for improvement are communicated clearly internally and translated into actionable items where necessary.

• Recognize trends and improvement opportunities across customer engagements that can enhance Everseen’s delivery, product alignment, and commercial success.

• Effectively coordinate internal resources to support customer outcomes, strategic evaluations, solution discussions, and issue resolution.

• Collaborate with senior Everseen leaders to ensure that strategic customer priorities are recognized and supported.

⛳️ Requirements

• 10+ years of experience in an enterprise SaaS sales position, with a proven track record of successfully managing multi-stakeholder enterprise accounts throughout ANZ, preferably in retail.

• A Builder: You are not merely seeking a job; you aim to create a significant impact.

• You possess a passion for nurturing strategic accounts and contributing to a thriving team culture.

• You have experience in constructing and managing a robust sales pipeline, with precise forecasting and a consistent history of meeting and surpassing revenue goals.

• Value-Driven: You excel in solution-oriented selling.

• You comprehend your customer's business, pinpoint their primary challenges, and convey a clear vision of how our technology can yield a substantial return on investment.

• Curiosity: You are inherently inquisitive and continuously learning.

• You have a strong interest in AI and retail technology and are motivated to become a true expert in the Everseen platform.

• Customer-Obsessed: You place the customer at the heart of all your endeavors.

• You are committed to fostering long-term, strategic relationships and serving as an indispensable resource for your clients.

• You possess exceptional communication and presentation skills, with experience engaging C-level executives.

• One Team: You thrive on collaboration.

• You leverage cross-functional leadership skills to cultivate customer relationships and achieve successful outcomes for both Everseen and our customers.

🏝️ Benefits

• Everseen is dedicated to fostering an environment where everyone can thrive.

• Our employees should experience a sense of belonging, have opportunities for career advancement, and feel free to express their authentic selves.

• Everseen takes immense pride in the diversity of its global workforce and is committed to maintaining a safe, inclusive workplace where our differences serve as our collective strength.