Strategic Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategic account plans that address client challenges and align with business objectives.

• Set long-term goals for the accounts assigned to you.

• Cultivate and sustain executive-level relationships with customers.

• Identify opportunities for growth and facilitate strategic discussions.

• Represent Ricoh at industry events, seminars, forums, and roundtables.

• Collaborate with subject matter experts and vendor partners to create and deliver effective solutions.

• Drive profitable revenue growth, expand service offerings, and ensure the retention of assigned accounts.

• Facilitate strategic planning discussions and conduct quarterly business reviews.

• Lead annual sessions for strategic planning.

• Research customer environments to uncover business challenges and opportunities.

• Analyze customer financial data to determine priorities and objectives.

• Engage stakeholders to support customer initiatives and desired outcomes.

• Partner with the Digital Solutions Center to identify portfolio gaps and create solutions.

• Develop and deliver value-oriented content and account updates to executive leaders and department heads.

• Communicate solution capabilities and showcase successful customer implementations.

• Share success stories and best practices through account summaries, case studies, and press releases.

• Secure and manage customer references.

• Obtain and maintain relevant industry certifications.

• Own and achieve annual revenue and profit targets.

• Create one-year and three-to-five-year strategic growth roadmaps.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and experience.

• Preferred relevant industry certifications.

• A minimum of five years of industry-specific experience, with leadership experience preferred.

• At least five years of proven successful sales experience required.

• Experience engaging with executive-level leaders in Fortune 1000 organizations.

• Demonstrated success in growing service-based business offerings.

• Strong business acumen and a high level of professional maturity.

• Executive presence with the capability to influence senior leaders.

• Excellent skills in follow-up, negotiation, and relationship building.

• Commitment to ongoing professional development.

• Extensive industry knowledge and expertise.

• Proven ability to collaborate effectively and build influence within organizations.

• Exceptional verbal, written, and presentation communication skills.

• Ability to proactively recognize opportunities and devise creative solutions.

• Demonstrated success in developing, nurturing, and maintaining professional relationships with key stakeholders.

• Knowledge of current Ricoh products, services, and solutions.

• Strong understanding of solution design methodologies and processes.

• Solid grasp of technology and its application within the industry.

• Approximately 30% travel required, including occasional overnight trips.

• A personal vehicle is required.

🏝️ Benefits

• Options for medical, dental, life, and disability insurance.

• Retirement Savings Plan (401K).

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Tuition assistance programs for team members.

• Paid vacation time.

• Paid holidays each year.

• Additional health, wellness, and personal and professional development benefits.

• Eligibility for commission.