Strategic Account Customer Analyst

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Act as the primary liaison for sales teams and internal departments.

• Provide support for Group Purchasing Organization (GPO) and contract requirements for multiple multi-million-dollar accounts.

• Oversee the overall health of GPOs and contracts for assigned accounts.

• Facilitate processes with internal teams in alignment with service-level agreements and established metrics.

• Develop and sustain relationships with Account Managers, customers, GPOs, Contract Administration, and suppliers.

• Communicate updates regarding account health, GPO and contract connection progress, margin opportunities, and customer initiatives.

• Evaluate account challenges, research resources, and implement suitable solutions.

• Acquire necessary contract documentation from suppliers.

• Assist customers in resolving eligibility concerns.

• Ensure that service-level expectations are consistently met or exceeded.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• High degree of confidence and professionalism in interactions with both internal and external customers.

• Strong attention to detail and organizational capabilities.

• Robust problem-solving skills, including the ability to analyze information, identify root causes, and resolve complex or escalated issues.

• Capacity to adapt to shifting priorities and business demands.

• Proficiency in prioritizing, multitasking, and balancing the needs of internal and external customers.

• Intermediate to advanced knowledge of Microsoft Excel, including pivot tables, formulas, and analysis of large datasets.

• Ability to grasp both the overarching objectives and supporting details.

• Minimum of 2 years of experience in providing customer, sales, or contract administration support.

• Capability to cultivate effective working relationships across organizational teams.

• Ability to operate independently with minimal supervision.

• Results-driven mindset.

• GPO and/or contract knowledge is preferred.

• Experience with Salesforce is preferred.

• Background in engaging with executive-level stakeholders.

🏝️ Benefits

• Competitive compensation package.

• Annual bonus or long-term incentive opportunities may be available.

• Benefits provided through McKesson's Total Rewards.

• Equal employment opportunities.

• Reasonable accommodations for job searches or applications.