Store General Manager

This is a fully remote position, open to applicants in New Hampshire, +4 more states.

📋 Description

• Formulate and implement Good Store’s growth strategy aimed at increasing revenue, operating profit, and customer lifetime value while promoting its mission.

• Discover, assess, and initiate growth opportunities, including product offerings, partnerships, sales channels, and new market prospects.

• Define business goals, KPIs, and operational practices that align with strategic objectives.

• Oversee daily operations encompassing product merchandising, inventory management, website content, and customer interactions.

• Collaborate with Warehouse Operations and Customer Service to monitor service levels, accuracy, and customer satisfaction while resolving issues.

• Create inventory and purchasing strategies that balance demand, cash flow, warehouse capacity, turnover, availability, and data integrity.

• Manage relationships with vendors, manufacturers, and strategic partners while negotiating commercial terms.

• Enhance systems and processes for scalability, efficiency, resilience, and sustainable growth.

• Work alongside executive leadership to ensure cross-functional alignment and overall company health.

• Propel customer acquisition, engagement, and retention through advertising, social media, email marketing, SEO, and partnerships.

• Advocate for the complete customer experience from product discovery to post-purchase support.

• Collaborate with creative teams to produce brand assets that reflect Good Store’s mission and offerings.

• Utilize customer insights, analytics, and market trends to guide product strategy and business decisions.

• Partner with Hank and John Green in content creation and promotional efforts.

• Manage budgeting, forecasting, profitability, cash flow considerations, KPI reporting, and operational targets.

• Report on Good Store performance and strategic recommendations to the CEO and Executive Leadership Team.

• Ensure compliance with Commercial Co-Venturer and trademark licensing agreements and fulfill charitable commitments.

• Oversee Good Store’s intellectual property portfolio, including trademarks, registrations, renewals, and brand protection.

• Recruit, develop, mentor, and lead the Good Store team.

• Build organizational capacity and cultivate future leaders.

• Foster a positive relationship with the DFTBA Workers Union.

⛳️ Requirements

• Demonstrated experience as a General Manager, Director, or in a comparable leadership role within an e-commerce or digital enterprise.

• In-depth knowledge of e-commerce platforms, particularly Shopify.

• Strong understanding of digital marketing channels.

• Proven track record in driving revenue growth, scaling operations, and improving customer experience.

• Solid financial acumen with experience in budgeting, forecasting, and performance analysis.

• Exceptional leadership, communication, and problem-solving capabilities.

• Ability to excel in a dynamic, fast-paced growth environment.

• Must successfully complete a background check via Checkr.

• Position is exempt and not part of the DFTBA Workers Union bargaining unit.

🏝️ Benefits

• Comprehensive health care coverage: DFTBA fully covers individual premiums for employee medical, dental, vision, and both short- and long-term disability.

• 50% coverage for enrolled dependents.

• 401(k) plan with a generous company match.

• Profit sharing opportunities.

• Generous paid time off policies.

• 12 paid company holidays.

• Separate sick leave and vacation banks.

• Remote work options available for qualifying states.

• Exempt employment status.