Storage Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Provide advanced support for both on-premises and cloud-based storage infrastructure and associated systems.

• Tackle intricate technical challenges alongside Systems, Network, and Application Engineers.

• Offer secondary support for computing platforms.

• Provision block, file, and object storage volumes within on-premises and public cloud infrastructures.

• Configure deployed on-premises storage hardware in accordance with designs from the infrastructure team.

• Enhance storage security, reliability, and performance through updates, vulnerability remediation, and management of uptime.

• Conduct upgrades and maintenance during designated maintenance windows following change management protocols.

• Oversee dedicated iSCSI storage networks and perform compatibility assessments for upcoming upgrades.

• Engage in and implement service improvement initiatives and storage technology projects.

• Resolve escalated tickets, maintain ticket status updates, adhere to hand-off procedures, and escalate issues as necessary.

• Monitor and manage HPE Qumulo with InfoSight, HPE Alletra, AWS, and various other storage platforms, including their configuration, installation, and patching.

• Create and execute PowerShell or bash scripts for storage management and reporting purposes.

• Develop and maintain FAQs, knowledge base articles, troubleshooting guides, and standard operating procedures (SOPs).

• Mentor junior team members and provide training.

• Adapt to evolving duties and technological advancements.

• Respond to critical alerts during working hours and after hours in accordance with the on-call rotation.

• Report directly to the Operations Manager as part of the Operations team.

⛳️ Requirements

• HPE storage certifications, AWS certification, or equivalent experience.

• Bachelor's degree in IT or comparable experience in a related field.

• A minimum of 5 years of experience in IT or eDiscovery.

• Strong practical knowledge of on-premises storage arrays and block, file, and object storage systems, particularly HPE storage solutions and AWS storage services.

• Proficient understanding of iSCSI with Jumbo frames, SMB/NFS, and S3.

• Solid working knowledge of Windows Server editions and Linux distributions.

• Strong familiarity with PowerShell and/or bash scripting.

• Knowledge of server and desktop virtualization, including Microsoft Hyper-V.

• Understanding of Active Directory and Group Policies.

• Knowledge of networking configurations, firewall policies, and related rules.

• Practical comprehension of IT concepts, protocols, industry best practices, and ITIL processes.

• Exceptional problem-solving abilities and attention to detail.

• Capability to work with minimal supervision and independently.

• Ability to collaborate across various time zones and regions.

• Willingness to work evenings or weekends occasionally for scheduled or emergency maintenance.

• Extended periods of sitting at a desk and working on a computer.

• Preferred: ITIL v3 or v4 Foundations certification.

• Preferred: AWS Associate certification.

• Preferred: Expertise in virtualization, operating system, and network troubleshooting.

• Preferred: Proficiency in Python, Ansible, Terraform, or similar scripting and DevOps tools.

🏝️ Benefits

• 100% remote work positions.

• Medical insurance coverage.

• Shift and holiday allowances.

• Flexible Time Off (FTO).