Staff User Experience Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive the strategy and implementation of research initiatives across various product teams.

• Collaborate with product leadership to promote research best practices and facilitate evidence-based decision-making.

• Offer research leadership for products or opportunities that are crucial to Workiva's strategy.

• Mentor researchers and user experience team members.

• Review research plans and provide consultation on research best practices.

• Lead the collection of analytics and share insights across multiple teams.

• Plan, coordinate, conduct, analyze, and communicate qualitative, quantitative, and experimental research studies.

• Work alongside designers, product managers, and engineers to identify and prioritize product opportunities.

• Establish consistent research plans and schedules among product teams.

• Utilize a diverse array of research techniques to gain insights into customers, users, and workflows.

• Delegate tasks effectively within team management to ensure balanced workloads.

• Employ evaluation techniques to pinpoint usability needs and enhance implemented features.

• Organize, interpret, and present evidence to key decision-makers.

• Guide collaborators in exploring methods that yield optimal feedback.

• Analyze, synthesize, and communicate findings from tests and research.

• Advocate for user-centered enhancements to products.

• Collaborate with leadership to shape product strategy and link business outcomes to dependable insights.

⛳️ Requirements

• A minimum of 5–7 years of professional experience in conducting user research within a product development context.

• A robust portfolio showcasing diverse research methodologies, data analysis techniques, and measurable impact on product design and development.

• An undergraduate degree in Human-Computer Interaction, Psychology, Cognitive Science, Sociology, Anthropology, Design, Computer Science, or a related discipline.

• Proficiency in designing, executing, and analyzing mixed-methods research studies.

• Strong skills in qualitative methods, including usability testing, contextual inquiry, interviews, and focus groups.

• Proficiency in quantitative methods, such as surveys and data analytics.

• Experience in developing and implementing data management strategies for UX research projects, including data cleaning, organization, and storage.

• Exceptional written and verbal communication skills.

• Excellent interpersonal and collaboration abilities with cross-functional teams.

• Willingness to travel up to 15% for team and corporate meetings.

• Reliable internet access while working remotely.

• Preferred: Experience in the SaaS industry or a related technology field.

• Preferred: UX Researcher experience within Agile development teams.

• Preferred: Expertise in JTBD-focused research, including job interviews and user-story analysis.

• Preferred: Familiarity with statistical analysis techniques and software.

• Preferred: Knowledge of SQL.

• Preferred: Experience with UserTesting or UserZoom.

• Preferred: Proficiency in QuickSights or other data visualization tools.

• Preferred: Experience mentoring junior UX researchers.

• Preferred: An advanced degree in a relevant field.

• Preferred: Experience conducting global research studies.

🏝️ Benefits

• A discretionary bonus typically awarded annually.

• Restricted Stock Units granted upon hire.

• 401(k) matching.

• A comprehensive employee benefits package.

• Flexible work arrangements.

• Remote work options available from any location within the employee's country of employment.

• Reasonable accommodations for applicants with disabilities.