Senior UX Researcher – Medicaid and CHIP

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Plan, design, and execute user research that guides products, policies, content, and design decisions.

• Oversee intricate or multi-faceted research initiatives that inform program and contract strategies.

• Utilize advanced qualitative and quantitative research methodologies to address diverse research requirements.

• Develop insights that direct product priorities and foster stakeholder alignment.

• Promote the integration of research findings across teams to impact roadmap choices.

• Mentor and guide colleagues on user feedback, human behavior, research analysis, and actionable insights.

• Collaborate with experts in policy, design, technology, development, product management, and data analytics.

• Advocate for strategic enhancements to user experiences, emphasizing accessibility and scalability.

• Establish connections across teams, projects, A1M, and clients to enhance delivery outcomes.

• Recognize risks and conflicts, manage upward communication, and escalate issues when necessary.

• Initiate and lead cross-disciplinary projects, providing essential information to other practices.

• Identify and address government regulations and policies impacting projects, such as accessibility, PRA, FOIA, acquisition regulations, and security compliance.

• Represent A1M and project teams to government clients, even in challenging circumstances.

• Actively engage in client virtual meetings, including participation on camera.

⛳️ Requirements

• 8+ years of relevant professional experience.

• Previous experience in government or government consulting at the local, state, or federal level.

• Proven critical thinking skills regarding research processes and outcomes.

• Well-prepared research deliverables, such as reports or presentations.

• Experience in facilitating research synthesis activities and generating insights and intervention opportunities.

• Proven ability to identify opportunities for change and scale successful research efforts within organizations.

• Must be based in the United States, including any U.S. state, the District of Columbia, or U.S. territories.

• Must have resided in the United States for 3 of the last 5 years.

• Cannot be a resident of New York State.

• Must possess legal authorization to work in the U.S. and not require ongoing visa sponsorship.

• Must be a permanent resident of the U.S.

• Must complete a Public Trust background investigation, including SF85 or SF85P as applicable, along with fingerprinting.

• Flexibility with working hours is required to accommodate partners primarily in Eastern Standard Time.

• Active participation in client virtual meetings, including being on camera, is crucial.

• Preferred: experience with social-impact product teams or civic technology.

• Preferred: experience with distributed, cross-functional teams.

• Preferred: personal experience with government health and human services programs.

• Preferred: working knowledge of Medicare, ACA, MACRA, Medicaid, or CHIP.

• Preferred: familiarity with SAFe and agile methodologies.

• Preferred: a college degree in Psychology, Information Science, Graphic Design, or a related field.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Life insurance, short-term disability, and optional voluntary benefits.

• 401(k) retirement plan with employer matching contributions.

• Four weeks of paid time off, seven company-recognized holidays, two personal days, and your birthday off.

• Paid time for volunteer activities.

• Wellness reimbursements available.

• Budgets allocated for training, development, travel, and office supplies.

• Donations made to a nonprofit of your choice upon hire and a few times each year.