Senior Staff UX Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate, multi-faceted research projects that encompass products, platforms, services, or therapeutic domains.

• Formulate research strategies by pinpointing knowledge gaps, prioritizing critical questions, and aligning research with product, business, and user goals.

• Convert ambiguous inquiries into well-defined decision-making frameworks.

• Choose and implement qualitative, quantitative, or mixed research methodologies.

• Set the appropriate level of rigor for each decision context while balancing speed, depth, and confidence.

• Create ethical, accessible, unbiased, inclusive, and regulatory-compliant research methodologies.

• Distill complex, multi-source data into actionable insights, implications, and recommendations.

• Integrate evidence across studies, products, timeframes, and user demographics to uncover patterns, unmet needs, and opportunities.

• Impact product, design, engineering, clinical, and business decisions through research findings.

• Collaborate with cross-functional leaders in complex, ambiguous, and regulated settings.

• Mentor researchers and cross-functional partners.

• Enhance research methods, tools, standards, and processes.

• Create reusable research frameworks, playbooks, templates, and knowledge repositories.

• Promote the responsible integration of AI and emerging technologies into research workflows.

⛳️ Requirements

• Bachelor’s or Master’s degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, Sociology, Design, Behavioral Science, or a related discipline.

• 8+ years of progressive, hands-on experience in UX research.

• Experience in supporting digital products, services, platforms, or intricate workflows.

• Profound expertise in qualitative, quantitative, and mixed research methods.

• A portfolio showcasing methodological rigor, sound judgment, and research-informed decision-making.

• Legally authorized to work in the United States.

• Strong research judgment with the ability to determine the appropriate level of rigor.

• Capability to synthesize complex evidence into clear, actionable recommendations.

• Systems thinking that spans products, user demographics, and business objectives.

• Strong acumen in product and business domains.

• Comfort with navigating ambiguity and framing poorly defined problems.

• Ability to influence decisions without direct authority.

• Proficient in executive communication and storytelling.

• Ability to mentor others and enhance research quality.

• Pragmatic mindset balancing rigor, speed, and business needs.

• Commitment to ethical research, accessibility, and participant privacy.

• Curiosity and a readiness to leverage AI responsibly.

🏝️ Benefits

• Company bonus contingent on both company and individual performance.

• Company-sponsored 401(k) plan.

• Pension plan.

• Vacation benefits.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Prescription drug benefits.

• Flexible benefits, including healthcare and/or dependent daycare flexible spending accounts.

• Life insurance and death benefits.

• Time off and leave of absence benefits.

• Well-being benefits, including employee assistance programs, fitness benefits, and employee clubs and activities.

• Employee resource groups and support networks.