Staff Technical Success Manager – Central

This is a fully remote position, open to applicants in Texas.

📋 Description

• Coordinate short, medium, and long-term visions and strategies for enterprise clients, ensuring they extract maximum value from their Application Security workflows.

• Cultivate and maintain trusted relationships with leaders in customer engineering and security teams to enhance adoption and retention.

• Develop and implement tailored onboarding programs that assist clients in achieving their unique security program objectives through Snyk’s product offerings.

• Represent customer interests internally, collaborating proactively with Product, Sales, and Support teams to influence product roadmaps and address risks.

• Prepare and lead strategic business review meetings (QBRs) using data-driven storytelling to highlight ROI and discover opportunities for expansion.

• Mobilize both internal and external resources to eliminate obstacles to adoption and address complex technical issues.

⛳️ Requirements

• Over 5 years of experience in a customer-facing technical position.

• Proven experience collaborating with highly technical clients in the Enterprise (Fortune 100) sector within North America.

• In-depth knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).

• Experience leading technical or engineering initiatives with a demonstrated history of thought leadership and business case formulation.

• Outstanding communication abilities, capable of facilitating difficult discussions, managing objections, and influencing stakeholders from end-users to executives.

• Strong organizational skills and the capacity to excel in a collaborative, fast-paced setting.

🏝️ Benefits

• 401(k) retirement plan.

• Paid time off.

• Health, dental, and vision insurance.

• Flexible working hours.

• Work-from-home allowances.

• In-office perks.

• Time off for learning and self-development.

• Generous vacation and wellness time off.

• Country-specific holidays.

• 100% paid parental leave for all caregivers.

• Health benefits.

• Employee assistance plans.

• Annual wellness allowance.

• Country-specific life insurance.

• Disability benefits.

• Retirement/pension programs.

• Mobile phone and education allowances.