Staff Technical Program Manager, CX Agent Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the program management framework for the Agent Cockpit initiative.

• Facilitate coordination of technical dependencies and manage platform migrations.

• Lead efforts for launch readiness and manage operational risk effectively.

• Collaborate with Engineering teams on initiatives related to reliability, observability, and performance.

• Ensure cross-functional alignment among various teams.

• Assist in agent enablement activities.

⛳️ Requirements

• Minimum of 8 years of experience in technical program management.

• Proven track record in managing engineering dependency coordination and API/interface migrations across teams.

• Demonstrated capability in driving security reviews, overseeing launch-readiness processes, and managing operational risk workflows in production settings.

• Experience in environments that are regulated or compliance-focused.

• Proficiency in applying Agile, Lean, or similar delivery methodologies to practical execution.

• Responsible utilization of generative AI, ensuring human oversight is maintained.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan.