Staff Software Engineer – Journeys

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Design and enhance the decision engine for agentic communications.

• Develop and manage the experimentation layer and orchestrate channels for communications with patients and providers.

• Establish the technical direction for a communications stack involving multiple vendors.

• Take ownership of the unified message ledger.

• Transform LLM-driven personalization from idea to implementation.

• Act as the technical lead and architectural steward for the Journey team.

• Collaborate across various functions including marketing, CX, product, and the patient organization.

• Influence systems that affect patient acquisition, retention, and health outcomes.

• Guide the team through intricate platform architecture and promote technical alignment across teams.

⛳️ Requirements

• Over 8 years of experience in software engineering, including significant time at the Staff level or in an equivalent role.

• Capacity to navigate ambiguity and rapidly acquire knowledge of new technologies and systems.

• Systems thinking capability within a complex, multi-vendor platform.

• Proven experience in delivering high-throughput, event-driven production systems.

• Ability to convey technical trade-offs to non-technical stakeholders and facilitate cross-functional alignment.

• A keen interest in the convergence of AI and communications.

• Technical expertise and a capacity to enhance team capabilities.

• Experience in designing and constructing high-volume, event-driven communications platforms managing millions of events monthly.

• Proficiency with multi-vendor delivery stacks and evaluating build-versus-buy decisions.

• Familiarity with experimentation frameworks, including A/B testing, engagement analytics, personalization, or recommendation systems.

• Practical experience with LLM-driven systems, focusing on reliability, latency, and quality at scale.

• Ability to influence technical direction across teams without direct oversight.

• Proficiency in Python 3 and TypeScript.

• Experience with FastAPI, SQLAlchemy, React, Remix, or Next.js.

• Knowledge of Postgres and Redis.

• Familiarity with AWS infrastructure, including Fargate, ECS, and S3.

• Experience with Spark and Kafka.

• Knowledge of monitoring tools such as Datadog, PagerDuty, and Sentry.

• Familiarity with GitHub.

• Experience with Snyk and Semgrep.

• Knowledge of Lacework.

• Experience with Knock, Iterable, Twilio, and Mailgun.

• Authorization to work in the United States for any employer.

🏝️ Benefits

• Comprehensive and competitive total rewards package.

• Robust health and wellness benefits.

• Retirement savings options.

• Significant ownership opportunities through equity.

• Reasonable accommodations for individuals with disabilities.