Staff Software Engineer – CCaaS

This is a fully remote position, open to applicants in India.

📋 Description

• Create and enhance software while optimizing the efficiency of existing code.

• Develop unit tests and verify software compliance with acceptance criteria.

• Advance application design and architecture using cutting-edge technologies and methodologies.

• Create, implement, and promote coding, documentation, and testing standards.

• Perform impact analysis across various applications.

• Understand the business process domain and align technology with business operations.

• Test concepts, validate assumptions, and propose solutions.

• Facilitate code reviews and communicate changes within the application.

• Document code and projects to ensure maintainability and support.

• Troubleshoot production issues and recommend effective solutions across applications.

• Review, write, and analyze design documents.

• Contribute to sprint goals and Agile methodologies.

• Lead continuous learning initiatives to enhance design, code quality, and domain expertise.

• Engage in talent selection processes.

• Mentor junior software engineers.

• Provide technical guidance, architectural decisions, coding standards, and engineering best practices.

• Collaborate with business and technology partners to deliver scalable solutions.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a closely related discipline; or equivalent professional experience.

• At least 8 years of software engineering experience or comparable depth of expertise.

• A minimum of 3 years of recent experience with Genesys Cloud.

• 5 years of recent experience with Java.

• Experience in providing technical direction across multiple applications.

• Strong knowledge of one or more object-oriented programming languages and design patterns.

• Hands-on experience with SDLC, including Agile/SCRUM and Waterfall methodologies.

• Practical knowledge in data modeling, design, and messaging.

• Experience with mission-critical, enterprise-level applications.

• Ability to coach and mentor less experienced team members.

• Willingness to join an on-call rotation.

• Advanced understanding of IDEs is preferred.

• Familiarity with JSON, REST/SOAP web services, JUnit, Jenkins, and Bitbucket is preferred.

• Experience in API security, analytics, throttling, caching, logging, and request/response modifications.

• Desirable experience with REST API documentation using Swagger or similar tools.

• Proficiency in using DDL for creating database objects and relationships, constructing advanced queries, and optimizing query performance.

• Experience in the financial services industry.

• Ability to communicate complex technical information to various audiences, including senior leadership.

• Availability to work during U.S. business hours.

• Adherence to company policies, processes, and guidelines.

🏝️ Benefits

• Locally compliant payroll, benefits, and statutory coverage through the EoR partner.

• Flexible work arrangements, including remote, onsite, and hybrid options.

• Company-provided technology packages for all team members.

• Extensive opportunities for professional growth.

• Continuous business training and career development opportunities.

• Competitive salary aligned with market rates, including bonus compensation.

• Quarterly profit sharing.

• Annual merit-based bonuses.

• Generous paid time off and holidays, totaling 27.5 days in the first full year of employment.

• 401(K) matching program.

• Adoption assistance.

• Parental leave benefits.

• Tuition reimbursement programs.

• Comprehensive medical, dental, and vision coverage.

• A variety of non-standard benefits.

• Flexible options to support work-life balance.