Staff Software Consultant

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take a leading role in client development initiatives and system architecture.

• Guide and oversee the delivery efforts of a team of agents for a client.

• Lead discussions with clients and/or internally regarding client satisfaction and potential improvements.

• Work collaboratively with Support Agents and other team members to resolve client issues and foster overall team growth.

• Provide training and instruction to client staff and agents on core technologies, tools, and practices in group settings.

• Tackle systemic issues at their root cause, while articulating the advantages and disadvantages of various approaches.

• Consistently contribute to at least one area of the company throughout the year, such as qualification, marketing, or agent support.

• Showcase and emphasize the organization's norms, values, vision, and mission as expectations for every role.

• Identify opportunities and work with client services leadership to enhance the relationship between the client and Test Double.

⛳️ Requirements

• Proficiency in one of our primary technologies we frequently utilize (Ruby with Rails, Javascript with React and Node, DevOps, Java).

• Skilled in designing, architecting, and refactoring moderately complex systems handled by teams of 10 or more.

• Extensive experience in adapting software development and delivery practices across various business sectors.

• Background in enhancing client software systems and teams as a consultant for multiple organizations.

• Strong ability to communicate effectively across various levels or roles within an organization.

• Capability to address conflicts and issues within the delivery team.

• Experience in mentoring and directing the technical trajectory of software engineers.

• Residing in the US or Canada and legally authorized to work in these locations.

🏝️ Benefits

• 5 weeks of flexible time off (including vacation and sick leave).

• 10 paid holidays.

• Up to 14 weeks of parental leave (8 weeks at 100% of salary).

• Health Insurance (we cover 80% of PPO premiums up to a certain limit through an ICHRA).

• Dental & Vision Insurance (we pay 100% of premiums for agents and their families).

• 10% Growth Time each week.

• 1 week of conference attendance ($3,000 annual budget, prorated during your first calendar year).

• ESOP Employee stock ownership program - Test Double is 100% employee-owned.

• New computer hardware purchased every 3 years.

• Co-working space reimbursement (half rent up to $500 monthly).

• 2-week Sabbatical leave after the 5th year.

• In-person, company-wide retreat experience every other year.

• Short and Long Term Disability.

• Retirement contribution match up to 3% of salary.

• Life Insurance.

• AD&D (for Canadian-based Agents Only).