Staff Sales Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Veeva Vault CRM support for both domestic and international markets, collaborating with regional and global stakeholders to assist local environments, align on business needs, and ensure consistent, high-quality execution across various geographies.

• Work closely with cross-functional partners including IT, Sales, Marketing, Compliance, Payor Services, Data Sciences, and global associates to collect requirements, prioritize enhancements, and provide scalable CRM solutions.

• Facilitate workshops, listening sessions, and user feedback forums to discover opportunities for process improvement, enhanced efficiency, and an improved user experience.

• Support and enhance vital Veeva CRM functionalities, such as CLM, Approved Email, Speaker Programs, Sampling, and related modules, to boost field execution and customer engagement.

• Proven ability to generate reports, analyze results, and leverage insights to inform business decisions, monitor performance, and enhance operational efficiency.

• Propel timely execution of CRM initiatives and projects from the stages of discovery and design to implementation, testing, deployment, and post-launch support.

• Co-manage CRM governance processes to ensure alignment with business goals, compliance standards, and technical execution.

• Create and maintain training materials, onboarding resources, job aids, and end-user support documentation to promote adoption and effective system usage across field teams.

⛳️ Requirements

• Over 8 years of experience in commercial operations, sales operations, CRM administration, sales effectiveness, business systems support, project management, or a related discipline.

• Practical experience in supporting and enhancing CRM platforms, ideally Veeva CRM, including configuration, user assistance, process optimization, and cross-functional solution delivery.

• Proven ability to collaborate and influence a variety of cross-functional stakeholders, including business, technical, compliance, and global partners, to achieve aligned and scalable outcomes.

• Strong focus on quality, accuracy, timeliness, and data integrity throughout system support, project execution, documentation, and ongoing operational processes.

• Demonstrated success in translating business requirements into clear specifications, actionable plans, and effectively executed CRM enhancements or technology initiatives.

• Exceptional communication, facilitation, and presentation skills, with the capability to build consensus, lead discussions, and support stakeholders across various functions, regions, and levels of seniority.

🏝️ Benefits

• A comprehensive and full benefits program.

• Opportunities for growth on a global scale.

• Access to career development through in-house learning programs and/or eligible tuition reimbursement.

• An exciting and innovative, industry-leading organization dedicated to our employees, customers, and the communities we serve.