Staff Reliability Engineer

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Lead reliability and infrastructure initiatives across the enterprise with a high degree of autonomy.

• Navigate through ambiguous challenges and provide innovative solutions within tight timelines.

• Design and implement solutions for Cloud Prem and SaaS customers at scale.

• Propel technical innovation and establish Site Reliability Engineering (SRE) best practices throughout the organization.

• Address critical incidents, conduct root cause analysis, and implement sustainable solutions.

• Create automation solutions to enhance operational efficiency and minimize manual tasks.

• Engage in on-call rotations and ensure effective incident documentation and handoff.

• Collaborate with Engineering, Product, and Customer Success teams to align reliability objectives with business goals.

• Convey complex technical concepts to both technical and non-technical stakeholders, including executives.

• Influence technical decisions across teams through thought leadership and proven expertise.

• Build consensus and promote the adoption of new tools, processes, and architectural frameworks.

• Provide tier 2/3 technical support to enterprise clients for intricate troubleshooting scenarios.

• Work directly with customer technical teams to tackle deployment, configuration, and integration issues.

• Conduct technical onboarding and offer expert guidance on platform architecture and best practices.

• Generate customer-facing documentation, troubleshooting manuals, and operational run-books.

• Lead customer calls and technical discussions as a trusted advisor.

• Mentor SRE and engineering team members to enhance technical skills.

• Cultivate a culture focused on reliability, operational excellence, and continuous improvement.

⛳️ Requirements

• Bachelor's degree in Computer Science or a related field (or equivalent practical experience).

• Over 7 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.

• Proven history of leading large-scale, cross-team infrastructure projects from inception to production.

• Demonstrated capability to work independently on ambiguous projects within strict deadlines.

• More than 5 years of experience with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation.

• Expert-level proficiency with Kubernetes, Helm, Linux, and Terraform.

• Strong experience with the GitOps model, distributed version control, and CI/CD pipelines.

• Proficient in monitoring tools such as Prometheus, Grafana, and DataDog.

• Strong programming and scripting abilities (Python, Go, Bash) for automation purposes.

• In-depth understanding of distributed systems, microservices, and reliability patterns.

• Experience with at least one major compliance framework (SOC 1/2, ISO 27001, FedRAMP Moderate/High) through an audit cycle.

• Exceptional ability to convey complex technical concepts to a wide range of audiences.

• Proven track record of driving technical change across organizational boundaries.

• Successfully delivered multiple intricate projects under tight timelines.

• Strong customer service orientation with empathy and patience.

• Comfortable collaborating across various time zones.

• Self-motivated with a strong sense of ownership.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.