Staff Program Manager, Human & LLM Data Annotation Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and enhance the process for incoming requests across Consumer and Ads.

• Ensure that delivery frameworks are dependable and robust, prioritizing initiatives based on established criteria and their impact on the business.

• Influence the expansion of the central labeling function and develop and implement the operational roadmap.

• Incorporate LLM-assisted labeling workflows to support human vendors and increase throughput.

• Standardize the guidelines for taxonomy definition and operationalize intricate labeling projects spanning multiple quarters.

• Collaborate with Product Managers, Data Scientists, and Operations Leaders to ensure that labeling capabilities align with business goals.

• Convert high-level concepts into actionable tasks for both humans and machines.

• Work in conjunction with the Vendor Manager to relay task guidelines, address edge cases, and create performance feedback loops.

• Develop, document, and standardize models for request intake, SLA frameworks, quality assurance practices, and throughput metrics.

⛳️ Requirements

• Over 7 years of experience in data operations, program management, or vendor operations, particularly focusing on data labeling, model training data, or taxonomy infrastructure.

• Demonstrated ability to align Product and Engineering leadership, set clear boundaries, and implement structured prioritization.

• Skill in translating ambiguous product requirements into clear, detailed labeling instructions, edge-case trees, and taxonomy classification schemas.

• Experience in utilizing LLMs, synthetic data generation, or automated tools to enhance traditional vendor annotation workflows and scale operational capabilities.

• Competence in effectively partnering with internal Vendor Operations/Managers to transform project requirements into actionable guidelines and manage task-level escalations.

• Experience in navigating cross-functional dynamics within Ads/Monetization and Consumer-facing product organizations.

• Strong SQL proficiency and data manipulation skills to independently assess vendor quality metrics, pipeline throughput, and project completion SLAs (preferred).

🏝️ Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs.

• 401k with Employer Match.

• Global Benefit programs tailored to your lifestyle, including workspace, professional development, and caregiving support.

• Family Planning Support.

• Gender-Affirming Care.

• Mental Health & Coaching Benefits.

• Flexible Vacation & Paid Volunteer Time Off.

• Generous Paid Parental Leave.

• Equity in the form of restricted stock units.

• Potential commission, depending on the position offered.

• Medical, dental, and vision insurance.

• Generous time off for vacation and parental leave.