Staff Product Manager – Onboarding and Growth

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and implement the product strategy and roadmap for practitioner onboarding, activation, and initial product adoption.

• Oversee the comprehensive onboarding experience from registration to the first treatment plan and Assist activation.

• Discover opportunities to minimize obstacles and expedite the time to value.

• Design and execute product-led growth initiatives that enhance activation, engagement, retention, and long-term adoption.

• Identify pain points in the customer journey through experimentation, behavioral insights, and customer feedback.

• Collaborate with Design, Engineering, Data, and cross-functional stakeholders throughout the phases of discovery, delivery, and iteration.

• Convert ambiguous customer and business challenges into prioritized roadmaps and actionable plans.

• Establish success metrics and enhance onboarding through experimentation, analytics, and user feedback.

• Work alongside Marketing, Customer Success, and Sales across product and go-to-market interactions.

• Shape product strategy by aligning practitioner needs with business objectives and platform possibilities.

• Utilize AI tools in product discovery, delivery, and decision-making processes.

• Collaborate with AI-centric teams to integrate AI-enabled experiences into practitioner onboarding.

⛳️ Requirements

• Over 8 years of Product Management experience leading intricate, cross-functional projects.

• Extensive experience managing SaaS onboarding, activation, or product-led growth initiatives.

• Strong grasp of customer journeys, funnels, behavioral data, experimentation, and growth metrics.

• Proven track record of enhancing activation, engagement, retention, or other key product outcomes through experimentation and iterative processes.

• Experience collaborating with Design, Engineering, Data, Marketing, and customer-facing teams.

• Strong product judgment with the ability to navigate uncertainty while providing structure and clarity.

• Exceptional communication and stakeholder management abilities.

• Experience influencing senior leaders in Product and Engineering fields.

• Familiarity with AI tools for product discovery, delivery, analysis, or decision-making.

• A builder mentality focused on creating, testing, learning, and improving.

• Bonus: experience developing onboarding or growth experiences for multi-product SaaS platforms.

• Bonus: experience in product-led growth or customer lifecycle optimization.

• Bonus: experience within healthcare, HealthTech, or regulated industries.

• Bonus: experience creating AI-enabled or automation-driven product experiences.

• Bonus: experience influencing product strategy across various teams or product areas.

🏝️ Benefits

• Base salary range of $140,000–$170,000 CAD.

• Stock options.

• Wellness stipends.

• Comprehensive benefits and total rewards package.

• Benefits and total rewards may vary by region.

• Accommodations available upon request.

• Commitment to an equal opportunity and inclusive workplace.