Staff Product Manager, Care Coordination

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the product area focused on capturing, assigning, tracking, and resolving family needs across care teams.

• Manage shared patient and work views, task assignments, family communication via chat, text, and email, internal care-team collaboration, and post-discharge follow-ups.

• Identify opportunities for AI and automation to capture needs, route tasks, prioritize urgency, summarize histories, and highlight stalled requirements.

• Develop a multi-quarter product strategy for workflows related to family needs.

• Integrate feedback from clinical leaders, care teams, operations, and data to effectively frame challenges.

• Redesign workflows prior to digitization and question non-scalable processes.

• Collaborate with engineering and data teams to transition AI features from prototype to production, establishing evaluation criteria, safety measures, and care-team trust.

• Evaluate AI effectiveness based on time saved, quicker resolutions, and reduced dropped handoffs.

• Manage the complete product lifecycle utilizing a build–measure–learn methodology.

• Lead discovery efforts with care teams and coordinate migrations away from legacy tools.

• Work cross-functionally with engineering, clinical leaders, care teams, data, and operations.

• Negotiate trade-offs with senior stakeholders and influence the roadmaps of dependent teams.

• Own the metrics for care-coordination success and promote adoption among care teams.

• Mentor product managers and establish expertise in pediatric care coordination and AI-enabled care operations.

⛳️ Requirements

• Minimum of 8 years of experience in product management, preferably within healthcare or care delivery.

• Proven history of managing a workflow-intensive product area from strategy through to launch and adoption.

• Experience delivering AI or automation features for operational users, demonstrating measurable impacts on efficiency or outcomes.

• Strong judgment regarding the limitations of AI, including evaluation, potential failure modes, and when human involvement is necessary.

• Background in developing tasking, case management, worklist, or messaging systems.

• Expertise in redesigning operational workflows for scalability.

• Examples of effectively pushing back against senior stakeholders and maintaining boundaries to safeguard outcomes.

• Experience leading transitions from legacy systems while minimizing disruptions to dependent teams.

• Strong data-modeling instincts, with the ability to analyze entities, ownership, and state in collaboration with engineers.

• Adaptability to fast-paced startup environments where priorities may shift.

• Experience mentoring product managers.

• Exceptional communication skills with both technical and non-technical audiences, including executives.

• Commitment to enhancing the health and lives of children with special healthcare needs and their families.

• Preferred experience with care management platforms or EHR-integrated workflows.

• Preferred experience working with Medicaid populations or in value-based care settings.

• Preferred experience with LLM-based products in regulated or clinical environments.

🏝️ Benefits

• Annual bonus.

• Opportunity to participate in an employee equity purchase program (if applicable).

• Competitive medical, dental, and vision insurance.

• Healthcare and Dependent Care FSA; Company-funded HSA.

• 401(k) plan with a 4% match, fully vested from day one.

• Employer-paid short and long-term disability benefits.

• Life insurance coverage equal to 1x annual salary.

• 20 days of PTO plus 10 Company Holidays and 2 Floating Holidays.

• Paid leave for new parents.

• Additional benefits to be detailed in the offer.