Staff Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and uphold the product strategy, identify target customer segments, assess customer needs, define value propositions, and outline the scope for Managed WordPress and Managed WooCommerce.

• Create and oversee product roadmaps that encompass strategic priorities, investments, trade-offs, dependencies, and anticipated outcomes.

• Guide decisions regarding features, packaging, service tiers, upgrade pathways, and the overall customer experience.

• Recognize and prioritize AI capabilities in areas such as onboarding, site creation, optimization, maintenance, and growth.

• Collaborate with the VP of Product and cross-functional stakeholders on AI vision and software strategy.

• Discover unmet customer needs, validate opportunities, and spearhead the development and launch of new products and capabilities.

• Direct customer discovery, validation, prototyping, experimentation, and hands-on assessment of AI models, prompts, tools, and agent frameworks.

• Specify product requirements for AI-enabled and agentic capabilities while partnering with Engineering and stakeholders throughout the design, development, launch, and enhancement phases.

• Assess AI agents for tasks such as site setup, content generation, performance optimization, migrations, and customer support.

• Establish or contribute to standards for AI evaluation, quality, safety, risk management, cost, model selection, and monitoring.

• Propel commercial outcomes including pricing, packaging, margins, adoption rates, conversion rates, retention, and expansion.

• Formulate business cases and product investment proposals.

• Assist in positioning, launches, go-to-market strategies, adoption, and customer growth initiatives.

• Define KPIs, aid in instrumentation and reporting, and convey performance insights, risks, and recommended actions.

• Engage with customers and customer-facing teams via interviews, support insights, sales discussions, feedback, community engagement, and other communication channels.

• Take part in WordPress, hosting, developer, agency, and partner communities.

• Cultivate relationships with agencies, developers, technology partners, plugin providers, and theme providers.

• Represent the company and its products in industry or community forums and events.

• Mentor and guide product managers while developing product management practices and standards.

• Lead cross-functional initiatives, ensure stakeholder alignment, and address product risks, dependencies, and uncertainties.

• Assume people-management responsibilities if assigned.

⛳️ Requirements

• Extensive product management experience at Staff, Principal, Lead, or similar scope and impact level.

• Proven understanding of the WordPress ecosystem, including plugins, themes, agencies, freelancers, and website development and maintenance practices.

• Experience with web hosting, cloud infrastructure, or related technology products.

• Proven track record in leading or significantly contributing to the development and launch of new products or capabilities from inception to adoption.

• Practical experience in developing, testing, evaluating, or launching AI-enabled products or features.

• Experience with prompt development, model-output evaluation, experimentation, or customer-facing AI implementation.

• Experience in designing, implementing, or managing AI agents or agentic systems, including tooling, orchestration, evaluation, monitoring, and handling of failures or exceptions.

• Experience influencing commercial outcomes such as revenue growth, pricing, packaging, monetization, margins, or overall business performance.

• Experience in defining, monitoring, and utilizing product and business KPIs.

• Experience in leading, mentoring, coaching, or managing product professionals or cross-functional product teams.

• Demonstrated customer focus and experience integrating direct customer feedback into product decisions.

• Experience in building, supporting, or participating in developer, creator, open-source, or similar professional communities.

• Technical knowledge of software development concepts, technical documentation or code, APIs, and engineering collaboration.

• Preferred: experience founding, operating, or leading a business, agency, product venture, or similar initiative.

• Preferred: experience in a multi-product or portfolio business.

• Preferred: familiarity with open-source communities, contribution models, governance practices, and commercial frameworks.

• Strong communication skills with the ability to effectively exchange information.

• Regular use of a computer, keyboard, and standard office equipment.

• Ability to remain stationary and work at a desk or computer for extended periods.

🏝️ Benefits

• Approved remote work environment.

• Reasonable accommodations may be provided to qualified individuals with disabilities.

• Opportunities for mentoring and coaching.

• Participation in industry, community, and partner events or engagements.