Staff Product Designer II – Service Design

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Utilize comprehensive systemic thinking throughout all phases of the customer journey.

• Design and map intricate workflows that incorporate business rules and exceptional cases.

• Convert real-world operations into fluid, AI-powered interactions.

• Take the lead in design initiatives with significant independence and resilience when faced with uncertainty.

• Oversee collaborations and manage dependencies with concurrent teams.

• Collaborate closely with Operations, Engineering, and Product Management teams.

• Transform complex business rules and operational requirements into practical solutions.

• Propel strategic, long-term product visions forward.

• Proactively identify and address cross-line dependencies and systemic challenges.

⛳️ Requirements

• Proven experience as a Staff Product Designer, adept at independently steering complex, cross-line projects and delivering exceptional outcomes.

• Strong history in Service Design, complex problem-solving, and mapping detailed operational workflows.

• Capacity to act proactively, challenge existing norms, and manage stakeholder relationships to facilitate development progress.

• Profound understanding of overarching product strategies and the alignment of user needs with large-scale business objectives.

• Previous experience in designing internal tools, B2B platforms, or back-office and operational solutions (preferred).

• Familiarity with AI-driven conversational products or integrating Artificial Intelligence features into user experiences (preferred).

• Advanced proficiency in English (preferred).

🏝️ Benefits

• Competitive salary

• PLR (Annual Performance Bonus)

• Health Plan

• Dental Plan

• Life Insurance

• Wellhub (Gympass)

• QuintoCare (free psychological, legal, social, and financial support)

• Meal and Food Vouchers

• Birthday Day Off

• Mother's Day

• Father's Day

• Home Office Allowance

• Work From Anywhere (WFA) program

• Childcare Allowance

• Atypical Parenting Allowance

• Extended Parental Leave

• Kit Leiturinha (children's book club)

• Partnerships and discounts with educational institutions