Staff, NetSuite Consultant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a portfolio of clients as the Main Point of Contact

• Offer advisory services on business processes and systems architecture

• Ensure clients fully leverage their managed services packages

• Identify requirements, document solutions, and ensure timely, high-quality outcomes for clients

• Serve as the subject matter expert and key contributor to service transitions and service delivery

• Respond to client requests within established SLAs across typically 3–6 projects

• Assess workloads and reallocate tasks as necessary

• Conduct regular account evaluations focusing on satisfaction, process compliance, backlogs, service quality, and opportunities for improvement

• Act as the primary lead/contact for designated clients

• Review contracts and track special terms, time spent, billings, renewals, and profitability

• Drive initiatives aimed at enhancing the maturity and growth of Managed Services delivery

• Provide training and mentorship to team members on both technical and functional skills

• Guide clients on standard functionalities, software, and industry best practices

• Function as the primary Technical Account Manager for major accounts

• Assist in managing teams across various geographic regions

• Create dashboards to monitor KPIs and suggest proactive adjustments to customer environments

⛳️ Requirements

• Bachelor's or advanced degree in Business, Accounting, Computer Science, Information Systems, or MBA or equivalent professional experience

• 2-3+ years of practical NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations

• 2-3+ years of specific industry knowledge and expertise in WMS, MFG, and W/D products/verticals

• NetSuite certifications are highly preferred: ERP Consultant, Administrator

• Experience and understanding of ERP best practices

• Knowledge of application integrations using Celigo, Boomi, and FarApp (NetSuite Connector)

• Familiarity with integrations for Shopify, Amazon, 3PL, Salesforce, and payroll systems

• Capability to manage interactions with clients and team members

• Proficient in communicating with both technical and non-technical audiences

• Willingness to travel up to 30% to meet clients on-site when necessary

🏝️ Benefits

• 401k with company match up to 6%

• United Health Plan

• Dental insurance

• Vision insurance

• Life insurance

• Accidental Death and Dismemberment insurance

• Reimbursement for approved training, continuing education, skills development, and professional certification programs and exams

• Company-sponsored flexible learning options

• Opportunities for professional development

• Book clubs, speaking events, and annual retreats

• Flexible career paths

• Regular and equitable performance evaluations