Staff Data Analyst

📋 Description

• Collaborate with Operations, Product Management, and leadership teams to establish success metrics, assess operational performance, and shape servicing strategy through data-driven insights.

• Develop and sustain scalable dashboards, reporting frameworks, and business review materials that facilitate self-service analytics across Operations teams.

• Analyze shifts in borrower and operational performance metrics by performing root cause analyses and providing actionable recommendations.

• Provide analytical support for product experiments and operational initiatives, encompassing measurement design, performance evaluation, and strategic recommendations.

• Discover opportunities to enhance operational efficiency and borrower outcomes by integrating insights across servicing workflows, agent performance, and payment behaviors.

• Convert complex analytical findings into clear business narratives for senior stakeholders, including routine presentations to leadership audiences.

⛳️ Requirements

• Bachelor’s degree in Analytics, Engineering, Mathematics, Statistics, or a related discipline (or its equivalent) plus 6 years of experience.

• Over 8 years of experience in data analytics, business analytics, or a similar analytical role supporting business operations or product organizations.

• Proficient in advanced SQL, including the creation of complex queries and transformation of large datasets for analytical and reporting purposes.

• Proven experience in developing dashboards and automated reporting solutions utilizing BI tools such as Tableau, Looker, or comparable platforms.

• Experience in conducting root cause analysis, defining performance metrics, and delivering data-driven recommendations to cross-functional stakeholders.

🏝️ Benefits

• Competitive compensation, comprising base salary, bonus opportunities, and annual equity grants that vest quarterly.

• Retirement benefits to assist you in planning for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).

• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options available for eligible employees (US only).

• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for the US and supplemental health coverage for Canada.

• Contributions to Health Savings Accounts from Upstart for eligible plans (US only).

• Income protection benefits, including life insurance and disability coverage for enhanced financial security.

• Paid time off, sick leave, and company holidays in accordance with local requirements.

• Paid family and parental leave to support caregiving and significant life events (duration varies by country).

• Family-oriented benefits to assist with fertility, parenthood, and caregiving needs.

• Employee Assistance Program (EAP) providing mental health support and life-centered resources.

• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).

• Annual wellness allowance to promote your physical and emotional well-being and personal development, based on your priorities.

• Annual productivity allowance to invest in essential tools and resources required to excel in your work, regardless of your work location.

• Opportunities for connection and community through team events, all-company updates, and employee resource groups (ERGs).

• Onsite perks, featuring catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).