Staff Analyst, Product Analytics

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the analytical model for the outreach-to-completed-encounter funnel from start to finish.

• Act as the technical expert for outreach channel and cadence strategies.

• Design and analyze randomized and quasi-experimental studies on outreach interventions.

• Create and manage the dbt analytics engineering layer for engagement data.

• Collaborate with data science teams on propensity-to-schedule and contactability models.

• Evaluate scheduling density, appointment lead times, geographic coverage, and clinician capacity utilization.

• Assess engagement equity across member demographics using population health and SDOH frameworks.

• Develop and sustain Power BI reporting for engagement operations and product leadership.

• Formulate ROI and capacity models to guide analytics and product roadmaps.

• Establish methodological standards and mentor analysts who do not have formal reporting authority.

• Counsel senior leadership on engagement strategy.

• Ensure outreach analytics adhere to TCPA, HIPAA, and member contact preferences.

⛳️ Requirements

• Bachelor's degree in a relevant technical field such as Statistics, Data Science, Computer Science, Engineering, Economics, Epidemiology/Biostatistics, or a related discipline.

• 7-10 years of experience in product analytics, data science, or quantitative marketing/engagement analytics.

• Proven ownership of a significant analytical domain from inception to completion.

• Advanced SQL skills.

• High proficiency in Python or R.

• Familiarity with dbt or similar analytics engineering frameworks.

• Experience with Git-based development workflows.

• Extensive background in experimental design and causal inference.

• Experience collaborating with data engineering teams on pipeline design and ensuring data quality.

• Proven track record of influencing technical direction and mentoring analysts without formal management authority.

• Ability to convey technical information to non-technical and operational audiences effectively.

• Preferred: experience with contact centers, outbound dialers, CRM, or marketing automation data.

• Preferred: experience in survival analysis, uplift/heterogeneous treatment effect modeling, or multi-armed bandit approaches.

• Preferred: background in routing, capacity, or constrained optimization.

• Preferred: advanced degree in Public Health, Epidemiology, Biostatistics, Economics, or a related quantitative field.

• Preferred: experience with portfolio-scale Power BI, workspace governance, and row-level security.

• Preferred: experience in value-based care, Medicare Advantage, or home-based care delivery.

• Preferred: knowledge of TCPA and member contact compliance regulations.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Award target through the company’s equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.