Staff Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of analytics within the Customer Experience domain.

• Create metrics, analytical frameworks, and monitoring systems, while gaining business insights into the customer journey during onboarding, policy servicing, billing, payments, cancellations, and other vital interactions.

• Act as Root’s analytical Subject Matter Expert focused on policyholder retention.

• Maintain a comprehensive view of retention performance, pinpoint key drivers and emerging risks, assess opportunities, and coordinate analytical efforts across Customer Experience and related teams.

• Engage with Senior and Executive leadership as the retention Subject Matter Expert.

• Define and prioritize the analytics roadmap for the domain.

• Identify high-impact problems and opportunities, foresee future analytical needs, and convert priorities into a practical roadmap.

• Influence strategy through thorough decision-making, including clarifying ambiguous issues, evaluating strategic alternatives, estimating impacts and scenarios, and proposing actionable paths forward.

• Establish systems for experimentation and measurement related to customer-facing initiatives.

• Collaborate with Product and Engineering from ideation to launch to define hypotheses, success metrics, guardrails, instrumentation, and experimental or observational designs.

• Utilize post-launch data to recommend whether strategies should be scaled, adjusted, or discontinued.

• Lead regular business reviews and strategic presentations.

• Communicate emerging trends and risks, clarify analytical ambiguities, and influence trade-offs among Product, Engineering, Data Science, Operations, and other stakeholders.

• Collaborate with Product to assess external vendors and partnerships.

• Develop reusable tools, frameworks, and analytical standards that enhance decision-making quality.

• Introduce innovative methods that significantly improve rigor and clearly convey complex findings to technical partners and senior and executive leaders.

⛳️ Requirements

• Over 7 years of experience in Analytics, Decision Science, Product Analytics, Data Science, or a related quantitative field, or equivalent demonstrated experience operating at a similar scope.

• Proven track record of managing analytics for a significant business or product area, including independently recognizing opportunities, framing ambiguous issues, shaping priorities, and influencing roadmap decisions.

• Advanced proficiency in SQL.

• Extensive experience with large, complex datasets and business intelligence or visualization tools such as Tableau, Mode, Power BI, or similar platforms.

• Proficient in Python, R, or another analytical programming language for statistical analysis, modeling, automation, or advanced analytical workflows.

• Extensive expertise in experimental design, causal inference, and applied statistical reasoning.

• Strong business insight with the ability to assess strategic options, quantify anticipated impact, make recommendations amidst uncertainty, and refine suggestions based on new evidence.

• Capability to lead complex, cross-functional initiatives and drive action through influence rather than formal authority.

• Exceptional written and verbal communication abilities, including effective communication with senior and executive leadership.

• Preferred experience in analyzing customer lifecycle, retention, churn, conversion, payments, or other behavioral dynamics in a consumer business.

• Experience in insurance, fintech, subscription businesses, or other transaction-heavy consumer products is advantageous.

• Must be on camera for virtual interviews.

🏝️ Benefits

• Competitive bonus structure.

• Equity offering.

• Flexibility to work from a location that suits you across the US.

• Reasonable accommodations for qualified applicants with disabilities.