Staff AI Product Manager, Phoenix Platform

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take charge of Sword’s Applied AI platform roadmap, overseeing strategic initiatives and innovation investments along with platform maintenance.

• Operate at the convergence of AI and product management, focusing on agents, evaluations, harnesses, and observability.

• Manage trade-offs related to cost, latency, quality, open-source models, and in-house development.

• Collaborate with Engineering, AI, and Product teams to define initiatives while balancing reusability and differentiation.

• Work closely with Engineering, Product, Clinical, and Operations teams to ensure alignment of scope with high-value member experiences.

• Uphold the post-release quality standards and address model degradation in live environments.

• Ensure safety in collaboration with the clinical team, including prevention, detection, and response to agent errors.

⛳️ Requirements

• Over 5 years of experience in product management, with recent hands-on responsibility for an AI-driven product.

• Strong technical knowledge in AI, especially generative AI; familiarity with models, prompting, retrieval, and agent architectures.

• Proven experience in delivering LLM-based features to actual users, encompassing evaluation, annotation, observability, and failure-mode management.

• Capability to engage in discussions about AI or engineering and relate technical decisions to member experiences.

• Skill in tracking the latest advancements and introducing innovation based on sound product and technical judgment.

• Excellent written and verbal communication skills.

• Expertise in utilizing coding agents for debugging, data analysis, production monitoring, small builds, tooling, research, and process automation.

• Competence in managing and developing a small product team.

• Proven AI proficiency at least at Explorer (Level 1).

🏝️ Benefits

• Comprehensive health benefits.

• Flexible work arrangements.

• Opportunities for professional development and growth.

• Collaborative and inclusive work environment.