SRE and Observability Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Define and oversee the global telemetry architecture (Metrics, Logs, Traces, and RUM/Synthetics) for diverse systems hosted on AWS.

• Set standards for code instrumentation, distributed tracing, and log structuring to be followed by development teams.

• Assess, select, and manage the observability tool stack.

• Collaborate with the NOC to map and structure alerting, alert management, and escalation workflows.

• Mitigate alert noise (alert fatigue) by implementing effective, symptom-based strategies and intelligent thresholds.

• Develop and standardize runbooks, operational dashboards, and rapid remediation automations.

• Implement and track SLIs, SLOs, and Error Budgets in collaboration with Product Owners and engineering teams.

• Lead critical incident management and foster a culture of blameless postmortems.

• Empower multidisciplinary teams to take ownership of the health of their applications.

⛳️ Requirements

• Prior experience as an SRE Specialist, Principal SRE, Staff SRE, Observability Engineer, or Cloud Operations Architect.

• Extensive knowledge of AWS architecture and native operational services (CloudWatch, X-Ray, CloudTrail, AWS Managed Prometheus/Grafana, and OpenSearch).

• Practical experience with OpenTelemetry and observability tools like Datadog, Dynatrace, New Relic, Grafana Enterprise, Prometheus, ELK Stack, and TSUGA.

• Experience in designing workflows with On-Call and ITSM platforms (PagerDuty, Opsgenie, ServiceNow, and Jira Service Management) and integrating them with a NOC.

• Familiarity with Terraform, CloudFormation, Ansible, and scripting/programming languages (Python, Go, and Bash).

• Solid understanding of microservices architectures, Docker, and Kubernetes (EKS).

• Capability to diagnose complex scenarios, propose architectural solutions, and establish processes from the ground up.

• Skill in connecting tools to create efficient operational workflows.

• Strong communication abilities to convey the SRE vision to development, product, and leadership teams.

• AWS certifications are advantageous (SysOps Administrator, DevOps Engineer Professional, or Solutions Architect Professional).

• Experience in the ERP software sector, financial systems, or high-criticality platforms is beneficial.

• Experience in instilling SRE culture within legacy or diverse environments is a plus.

🏝️ Benefits

• Dental Plan | Amil Dental

• Health Plan | Bradesco Saúde

• Mental Health Platform

• Telemedicine Platform

• Life Insurance | Prudential

• Pharmacy Benefit

• Gym Allowance

• Birthday Day Off

• Flexible Meal Voucher

• Home Office Allowance

• Childcare Assistance

• Transportation Voucher and Shuttle Service

• Discount Platform (Allya, SwileShop, and Dell)

• Educational Benefits

• Travel Benefits

• Pet Health Plan

• SESC Benefits

• Profit-Sharing and Results-Based Bonus (PPRR)