Splunk Product Manager – GTM

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Take ownership of strategic, product-driven customer engagements for a portfolio of key enterprise clients.

• Tailor the level of engagement to maximize customer value and potential opportunities.

• Act as the liaison between the Splunk product team and customers, as well as Splunk's go-to-market leaders.

• Champion product-driven results while serving as the central hub for command and control.

• Facilitate connections between Splunk’s product and go-to-market teams.

• Function as a reliable product partner during account planning focused on product outcomes.

• Leverage telemetry data and AI summarization to enhance product-led customer experiences and growth initiatives.

• Analyze customer usage of Splunk to identify and communicate product opportunities and challenges to Product and Engineering teams.

• Establish and monitor KPIs related to product engagement, usage, and customer health.

• Provide insights to the product team regarding growth avenues, re-platforming possibilities, and retention threats.

• Directly interact with customers, account teams, product managers, engineering leaders, and executives.

• Convert complex customer requirements into product specifications, decisions, and actionable plans.

⛳️ Requirements

• Bachelor’s degree with 5 years of relevant experience, or a Master’s degree with 3 years of related experience, or a PhD with 1 year of relevant experience.

• Over 5 years of experience in technical product management or technical customer engagement with enterprise clients.

• Proven experience engaging with senior leadership at enterprise customers on technical matters.

• Background in serving as a trusted product lead to foster technical agreement among cross-functional engineering and go-to-market teams.

• Experience in supporting intricate customer needs.

• Proficient in working with large datasets to uncover technical obstacles.

• Familiarity with Splunk, AppDynamics, or similar platforms for monitoring system health and performance insights.

• AWS/GCP Cloud Architect, CKA, or equivalent SRE/DevOps certifications are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan featuring a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Potential for Cisco restricted stock unit grants, subject to ongoing employment and vesting periods.

• 10 paid holidays each full calendar year.

• 1 floating holiday available for non-exempt employees.

• 1 paid day off to celebrate the employee’s birthday.

• Paid holiday shutdown at year-end.

• 4 paid days off dedicated to personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no set limit for eligible exempt employees, contingent on availability and business constraints.

• 80 hours of sick leave provided upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick leave may be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days each full calendar year.

• Annual bonuses may be available for non-sales positions.

• Performance-based incentive pay for employees on sales plans.

• Opportunities for growth and development at Cisco.

• Access to a global network of teams, experts, and collaborators.