Specialty Pharmacy Technician

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Execute a variety of moderately complex administrative, technical, operational, and customer support tasks.

• Conduct calculations as required.

• Handle semi-routine assignments along with daily follow-ups.

• Collaborate closely with provider offices to resolve and finalize medication prior authorization requests for specialty medications.

• Process prior authorization requests for members utilizing various software programs.

• Understand and apply area/department policies and procedures for completing tasks.

• Recognize work expectations and quality standards within established parameters.

• Organize and prioritize work with some flexibility and minimal supervision.

• Adhere to standard policies and procedures while exercising appropriate interpretation, deviation, and independent judgment.

• Deliver specialty pharmacy services to support patients dealing with chronic and complex health issues.

⛳️ Requirements

• Must possess an active Pharmacy Tech Certification issued by the Board of Pharmacy in the state of residence.

• National Certification: PTCB (CPhT) or ExCPT required.

• Experience as a Pharmacy Technician or in a call center environment within a pharmacy or related field.

• Ability to read and interpret clinical information effectively.

• Exceptional communication skills are essential.

• Proficient in using multiple computer applications at the same time.

• Enthusiasm for contributing to an organization dedicated to enhancing consumer experiences.

• Experience in Mail Order Pharmacy or Specialty Pharmacy is preferred.

• Familiarity with insurance plans and Medicare is preferred.

• Background in submitting and/or interpreting pharmacy claims is preferred.

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required.

• A wireless, wired cable, or DSL internet connection is recommended.

• A dedicated workspace free from ongoing interruptions to maintain member PHI/HIPAA compliance is necessary.

• Availability from Monday to Friday, 8:00 am–4:30 pm, with the option for later shifts if required.

• Must be willing to work overtime when business needs arise.

• May be required to work on holidays as needed, excluding Thanksgiving Day and Christmas Day.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Home or Hybrid Home/Office work arrangement.

• Occasional travel to Humana's offices for training or meetings.

• Voluntary or mandatory overtime as required by business needs.