Specialty Pharmacy Liaison

This is a fully remote position, open to applicants in California.

📋 Description

• Provide comprehensive off-site support to patients, pharmacists, and healthcare providers.

• Offer medication adherence assistance and promote pharmacy services affiliated with hospitals.

• Facilitate prior authorizations, financial aid, medication onboarding, and support for refills/renewals.

• Educate potential pharmacy patients regarding hospital pharmacy services.

• Address patients’ medication requirements and resolve issues related to insurance.

• Conduct benefit investigations and prior authorizations on behalf of the provider.

• Review and obtain financial assistance when it is available.

• Record patient information in the hospital's EMR system, Therigy, and proprietary tools from Shields.

• Carry out medication adherence evaluations and secure prescription refills and renewals.

• Communicate with patients concerning their medications.

• Identify specific medication storage and handling requirements along with necessary supplies.

• Respond to, resolve, and triage incoming inquiries.

• Enter data, adjudicate test claims, and create follow-up action plans.

• Implement observations and suggestions to enhance productivity, quality, and customer service.

• Engage in initiatives aimed at process improvement.

• Ensure the confidentiality of organizational information.

• Stay updated on professional knowledge through educational opportunities and participation in the industry.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be state registered as a pharmacy technician.

• 2–3 years of experience in the role of Pharmacy Technician is required.

• High School Diploma or GED is mandatory.

• Excellent interpersonal communication skills and outstanding phone etiquette.

• Comfortable with proactively engaging patients, on-site clinicians, payors, and pharmacies via phone.

• Highly skilled in Microsoft Office, especially Excel and Word.

• Proficient in Outlook, Teams, Word, Excel, and PowerPoint.

• Ability to quickly learn new software and web-based platforms.

• Strong organizational abilities.

• Capable of sitting and/or standing attentively at a workstation for extended periods.

• Must exercise discretion and maintain confidentiality when handling sensitive information.

• Data entry and computer skills will be assessed during the pre-employment process.

• CPhT certification or its equivalent is strongly preferred but not essential.

• Experience in specialty disease states such as transplant, hepatitis C, infectious diseases including HIV, diabetes, MS, or oncology is a bonus.

🏝️ Benefits

• Eligible for bonuses in accordance with the terms of applicable bonus plans.

• Access to educational opportunities, professional publications, networks, and organizations.

• An inclusive hiring process with accommodations for applications and interviews.

• Equal employment opportunities and protections against discrimination.