Specialty Pharmacy Liaison

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the main contact for communication with contracted specialty pharmacy partners and internal patient access roles.

• Oversee follow-ups with specialty pharmacy partners and internal stakeholders to address issues, eliminate access barriers, and fulfill patient requirements.

• Develop collaborations with specialty pharmacies to enhance patient access, improve patient experiences, and optimize the patient journey.

• Prepare and distribute weekly data tracking tools to provide internal stakeholders with visibility into specialty pharmacy cases.

• Assist in initiatives aimed at improving the quality of specialty pharmacy data.

• Conduct scheduled discussions with specialty pharmacy partners regarding escalated or stalled patient cases.

• Monitor issues until they are resolved.

• Aid in escalations related to the copay card program and claims resolution.

• Assess and innovate processes concerning specialty pharmacy relationships.

• Keep abreast of HUB business regulations, the patient journey, and HUB communication materials intended for patients and healthcare professionals (HCPs).

• Identify and communicate trends or insights that could adversely affect BESREMi access to Patient Access leadership.

• Build and sustain professional relationships with internal and external stakeholders, including HUB, specialty pharmacies, and market access colleagues.

⛳️ Requirements

• Bachelor’s Degree.

• Direct experience working for or with specialty pharmacies.

• High level of proficiency in utilizing data and analytics tools and platforms.

• Minimum of 3 years of experience in specialty pharmacy, case management, patient access, or HUB vendor relationship management.

• Strong understanding of insurance, reimbursement, and the payer landscape as it pertains to specialty pharmacies, PBMs, and pharmacy benefit design.

• Exceptional attention to detail, organizational abilities, and capability to multi-task while delivering results in a fast-paced setting.

• Excellent interpersonal, oral, and written communication skills.

• Ability to adapt swiftly to evolving business, customer, and patient needs or requirements.

• Willingness to travel domestically up to approximately 10% of the time.

• Preferred: experience in presenting information to senior leadership and organizational stakeholders.

• Preferred: prior experience with oncology, rare diseases, or specialty therapies.

• Preferred: experience in pharma or biotech patient services.

• Preferred: vendor management experience.

🏝️ Benefits

• Comprehensive medical coverage.

• Dental and vision coverage.

• Generous paid time-off.

• 401(k) retirement plan with a competitive company match.

• Medical & Dependent Care Flexible Spending Account.

• Monthly cell phone reimbursement.

• Employee Assistance Program.

• Short-term and long-term incentives.