Specialized Travel Counselor – VIP

This is a fully remote position, open to applicants in Australia, +1 more country.

📋 Description

• Provide guidance and organize travel arrangements for corporate clients, including both individual and group travel.

• Coordinate and reserve domestic and international business travel, covering air, road, rail, and accommodations.

• Utilize Global Distribution Systems such as Sabre, Apollo, Amadeus, and/or Galileo.

• Engage with clients through telephone, chat, email, and/or back-office systems.

• Offer proactive travel recommendations and promote additional services while complying with the company's travel policies.

• Collaborate independently and as part of a team to achieve business and account-specific objectives, including customer satisfaction, call adherence, and service metrics.

⛳️ Requirements

• Prior experience in travel, with a preference for business travel.

• Knowledge of fares and ticketing regulations for car, air, and hotel services.

• Proficient in GDS systems, particularly Sabre, Apollo, Amadeus, and/or Galileo.

• Excellent professional communication skills, both written and verbal.

• Strong attention to detail.

• Ability to act ethically and safeguard personal traveler information.

• Comprehensive understanding of the travel industry, covering business and leisure travel, as well as airline reservations.

• Capability to resolve customer issues swiftly and independently.

• Willingness to work collaboratively and be open to feedback.

• Flexibility and readiness to work afternoon shifts (12-8pm) and weekends.

• Ability to operate within a 24/7 Traveler Care environment.

🏝️ Benefits

• Flexible benefits customized for each country.

• Health and welfare insurance plans.

• Retirement programs.

• Parental leave.

• Adoption assistance.

• Wellbeing resources available for employees and their immediate families.

• Weekly travel deals from leading travel providers on flights, hotels, cruises, and car rentals.

• Access to over 20,000 courses on the learning platform.

• Leadership development courses.

• New job opportunities offered to internal candidates first.

• Participation in Global Inclusion Groups.